No returns, no refunds school uniform shop to be taken to task

Parents of children studying at the Mitchells Plain school of Skills raised complaints that the school has told them to only get their uniform at Felix Sports in Mitchells Plain despite the Competition Commission advising schools against that.

Parents are also complaining that the till slip from Felix Sports says "no refunds, no returns and no exchanges".

CapeTalk's Kieno Kammies spoke to National Consumer Commission spokesman, Trevor Hattingh to find out if it is illegal for shops to give those conditions to customers.

According to Hattingh, what is written on Felix Sports till slip is a clear violation of consumer protection.

Read: Claims of kickbacks paid to schools implicated in uniform price fixing

When I heard about that I was very upset. That is a no-brainer, it is a clear violation of the Consumer Protection Act.

Trevor Hattingh, National Consumer Commission spokesman

The consumer may return the goods if they fail to satisfy the consumer's expectations and if it doesn't live up to the quality that the consumer had.

Trevor Hattingh, National Consumer Commission spokesman

If you are not happy with a product, you may return it to the store and you make directives whether you want a refund or replaced. there is no such a thing as no refund.

Trevor Hattingh, National Consumer Commission spokesman

To hear more from Hattingh about your consumer rights, listen here:


Recommended

by NEWSROOM AI
Read More
Opinion: 'If you are going to apply legal principles call a spade a spade'

Opinion: 'If you are going to apply legal principles call a spade a spade'

702's Breakfast Show host Bongani Bingwa gives his take on Höerskool Overvaal ruling.

High Court sets aside GP Edu Dept instruction in Afrikaans school case

High Court sets aside GP Edu Dept instruction in Afrikaans school case

Judge Bill Prinsloo has found that the department did not have the authority to unilaterally override the school’s language policy and that it failed to assess the school’s capacity to accommodate the pupils.

Schweppes leaves a bad taste in consumers mouth with their branding mix-up

Schweppes leaves a bad taste in consumers mouth with their branding mix-up

‘You'd have a gin and tonic & you’d find hold on, that’s not tonic water I’ve put in there, that’s soda water' - Stephen Grootes

Claims of kickbacks paid to schools implicated in uniform price fixing

Claims of kickbacks paid to schools implicated in uniform price fixing

In 2016, the Competition Commission launched a probe into the high cost of school uniforms.

3 tips on how to survive 'Janu-worry' after the festive season

3 tips on how to survive 'Janu-worry' after the festive season

Personal finance expert Frank Magwegwe chats to Azania Mosaka about tips to recovering from the holiday spending binge.

Commission: Over 30% of investigated schools keeping exclusive uniform contracts

Commission: Over 30% of investigated schools keeping exclusive uniform contracts

The Competition Commission says that exclusive contracts are unlawful and many have resulted in exorbitant uniform prices.

Eusebius Opinion: "Let go Kevin Pietersen, you do not own the school"

Eusebius Opinion: "Let go Kevin Pietersen, you do not own the school"

McKaiser responds to former SA, now England cricketer Pietersen's comments over Maritzburg College pupils holding EFF t-shirts.

Competition commission receives more complaints over uniform price fixing

Competition commission receives more complaints over uniform price fixing

The Competition Commission says it has extended its probe into the matter.

Dis-Chem Foundation: Recovering drug addicts get a helping hand

Dis-Chem Foundation: Recovering drug addicts get a helping hand

Dis-Chem Foundation and 702 met two men who run an outpatient counseling and after school facility through NGO Ladies for Hope.

Popular articles
News24 exposes how big SA corporates are funding fake news

News24 exposes how big SA corporates are funding fake news

A News24 investigation has exposed how some of South Africa's biggest companies have been advertising on fake news websites.

Zille open to renaming Robben Island swim after 'nation-builder' Theo Yach

Zille open to renaming Robben Island swim after 'nation-builder' Theo Yach

Premier Helen Zille describes Yach as one of the most generous, warm, open-hearted and community-driven people she's ever known.

[Watch] SA choir stuns with isiZulu cover of Ed Sheeran’s ‘Shape of You’

[Watch] SA choir stuns with isiZulu cover of Ed Sheeran’s ‘Shape of You’

Khabazela shares some of the most popular tweets, posts, and videos on 'What's gone Viral'.

[WATCH] Man exposes people selling stolen goods on Facebook

[WATCH] Man exposes people selling stolen goods on Facebook

Anton Fourie says he used his phone to record the interaction to create awareness of what is going on in the community.

Pieter du Toit on VBS, Malema's EFF and contradicting ethics

Pieter du Toit on VBS, Malema's EFF and contradicting ethics

Malema has accused the rogue unit of still being operational and Pravin Gordhan of working in the background against the EFF.

Funny Cape fashionista Nadia Jaftha making waves with her mom

Funny Cape fashionista Nadia Jaftha making waves with her mom

Fashion blogger Nadia Jaftha takes fans through her serious love of style, as well as her silly moments with sidekick mom, Nawal.