No returns, no refunds school uniform shop to be taken to task

Parents of children studying at the Mitchells Plain school of Skills raised complaints that the school has told them to only get their uniform at Felix Sports in Mitchells Plain despite the Competition Commission advising schools against that.

Parents are also complaining that the till slip from Felix Sports says "no refunds, no returns and no exchanges".

CapeTalk's Kieno Kammies spoke to National Consumer Commission spokesman, Trevor Hattingh to find out if it is illegal for shops to give those conditions to customers.

According to Hattingh, what is written on Felix Sports till slip is a clear violation of consumer protection.

Read: Claims of kickbacks paid to schools implicated in uniform price fixing

When I heard about that I was very upset. That is a no-brainer, it is a clear violation of the Consumer Protection Act.

Trevor Hattingh, National Consumer Commission spokesman

The consumer may return the goods if they fail to satisfy the consumer's expectations and if it doesn't live up to the quality that the consumer had.

Trevor Hattingh, National Consumer Commission spokesman

If you are not happy with a product, you may return it to the store and you make directives whether you want a refund or replaced. there is no such a thing as no refund.

Trevor Hattingh, National Consumer Commission spokesman

To hear more from Hattingh about your consumer rights, listen here:


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