UIF answers questions about long queues and other common complaints

Is the Unemployment Insurance Fund (UIF) process purposely cumbersome so that funds don't get paid out?

Speaking to Azania Mosaka, Chief Director of Operations at the Unemployment Insurance Fund (UIF) Judith Kumbi responds to different caller complains and said she acknowledges the concerns that were raised and have looked into them.

READ: Clarity on the proposed UIF Amendment Bill

There are different projects that we have underpinned in order to address these issues, for example, one of the biggest issues was to deal with the issue of the complaints where the people stand in the labour centre for a very long time.

Judith Kumbi, Chief Director of Operations at the Unemployment Insurance Fund

She said they have taken out a tender to purchase the queue management system and they are now at a contract stage with the preferred services provider that was recommended through their tender process.

Listen to the full insightful interview below:


This article first appeared on 702 : UIF answers questions about long queues and other common complaints


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