Evergreen Content, ConsumerTalk with Wendy Knowler

Why it's not easy getting a refund or replacement after buying a dud car

Returning or exchanging a defective car isn't the same as replacing other consumer goods.

The Consumer Protection Act (CPA) entitles consumers to a replacement or a refund on defective goods, within the first six months after purchase.

But it's not that simple when it comes to cars, the Motor Industry Ombudsman of South Africa explains.

Read: Car deal extras - what they can and can’t add to your finance contract

Motor Industry Ombud Johan Van Vreden says that the component (e.g. indicators) of the car must be replaced if it is defective within the first six months.

"In the event that a component becomes defective, the component becomes the product", van Vreden says.

However, should the faultiness of the component persist after it has been replaced, the car dealer or manufacturer can be held liable to replace the vehicle.

The more serious the failure, and the more safety critical the component - such as brakes or steering - the stronger your case will be, Van Vreden adds.

Also read: Commission to charge dodgy CT car salesman after failing to reimburse customer

In cases where vehicles have to be replaced, Van Vreden says they should be replaced with cars that have a similar mileage and value.

Building cars would become an unviable situation if a company had to replace a high-value item like a motor vehicle.

Johan Van Vreden, Ombudsman at Motor Industry

The manufacturer and motor dealership have to have a fair opportunity to repair the car.

Johan Van Vreden, Ombudsman at Motor Industry

Consumer Wendy Knowler shares several case studies she tackles with Motor Industry Ombud.

Take a listen to the insightful discussion during the ConsumerTalk feature:

Visit our ConsumerTalk feature, for more consumer advice from Wendy Knowler.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


Recommended

by NEWSROOM AI
Read More
[LISTEN] Consumer Talk: Gift vouchers and their time of validity

[LISTEN] Consumer Talk: Gift vouchers and their time of validity

Consumer journalist Wendy Knowler shares her insights on the surge in purchases and what's in it for you.

130-year-old Victoria Hospital gets R80 million facelift

130-year-old Victoria Hospital gets R80 million facelift

MEC for Health in Western Cape says facility is very congested.

Spider veins? Here's how to get rid of them

Did you know? Spider veins don't only occur in older woman, young adults and even teens can develop them too.

Top 3 fuel-efficient, budget friendly cars to help you save at the pump

Top 3 fuel-efficient, budget friendly cars to help you save at the pump

These vehicles are priced under R300 000 and travel at 3.6 litres of fuel per 100 km on the road. Car expert Ciro De Siena shares.

Car deal extras - what they can and can’t add to your finance contract

Car deal extras - what they can and can’t add to your finance contract

Know your rights. Consumer watchdog Wendy Knowler shares empowering information about car dealerships and their financing deals.

Commission to charge dodgy CT car salesman after failing to reimburse customer

Commission to charge dodgy CT car salesman after failing to reimburse customer

The dealership owner faces court action after failing to pay back the money for a used VW Passat which broke down after five days.

Popular articles
Meet Woolies slayer Shannon McLaughlin, founder of Ubuntu Baba Baby Carrier

Meet Woolies slayer Shannon McLaughlin, founder of Ubuntu Baba Baby Carrier

Ray White interviews McLaughlin, about three months after she shot to fame for taking on the alleged copycat, Woolworths.

'Reasons Thabo Mbeki couldn't back ANC haven't left yet' suggests Refilwe

'Reasons Thabo Mbeki couldn't back ANC haven't left yet' suggests Refilwe

Former president Thabo Mbeki has come out now and called on citizens to vote for the ANC, after years of silence.

'Polls are showing there really is no threat to the DA in Western Cape'

'Polls are showing there really is no threat to the DA in Western Cape'

Kieno Kammies speaks to political analyst about the Western Cape, and what the predictions are for the 2019 elections.

Khulu Phasiwe: My little boy would repeat everything I said about load shedding

Khulu Phasiwe: My little boy would repeat everything I said about load shedding

Former Eskom spokesperson describes how his duties in dealing with the media often began at 5am and lasted until 10pm.

Cape Town train fire CCTV footage leads to arrest

Cape Town train fire CCTV footage leads to arrest

Regional head of Metrorail Richard Walker discusses the Sunday train carriage fires and the arrest of one suspect.