Evergreen Content, ConsumerTalk with Wendy Knowler

Why it's not easy getting a refund or replacement after buying a dud car

Returning or exchanging a defective car isn't the same as replacing other consumer goods.

The Consumer Protection Act (CPA) entitles consumers to a replacement or a refund on defective goods, within the first six months after purchase.

But it's not that simple when it comes to cars, the Motor Industry Ombudsman of South Africa explains.

Read: Car deal extras - what they can and can’t add to your finance contract

Motor Industry Ombud Johan Van Vreden says that the component (e.g. indicators) of the car must be replaced if it is defective within the first six months.

"In the event that a component becomes defective, the component becomes the product", van Vreden says.

However, should the faultiness of the component persist after it has been replaced, the car dealer or manufacturer can be held liable to replace the vehicle.

The more serious the failure, and the more safety critical the component - such as brakes or steering - the stronger your case will be, Van Vreden adds.

Also read: Commission to charge dodgy CT car salesman after failing to reimburse customer

In cases where vehicles have to be replaced, Van Vreden says they should be replaced with cars that have a similar mileage and value.

Building cars would become an unviable situation if a company had to replace a high-value item like a motor vehicle.

Johan Van Vreden, Ombudsman at Motor Industry

The manufacturer and motor dealership have to have a fair opportunity to repair the car.

Johan Van Vreden, Ombudsman at Motor Industry

Consumer Wendy Knowler shares several case studies she tackles with Motor Industry Ombud.

Take a listen to the insightful discussion during the ConsumerTalk feature:

Visit our ConsumerTalk feature, for more consumer advice from Wendy Knowler.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


Recommended

by NEWSROOM AI

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
[LISTEN] The pros and cons of using reusable nappies

[LISTEN] The pros and cons of using reusable nappies

Disposable nappies generate 1 ton of waste per baby.

A list of top CT activities to keep your kids entertained these holidays

A list of top CT activities to keep your kids entertained these holidays

Looking for inspiration on things to do with the kids this holiday? Here's a few fun activities guaranteed to keep them busy.

[WATCH] 'Swimming is like meditation for me', says legend Cameron van der Burgh

[WATCH] 'Swimming is like meditation for me', says legend Cameron van der Burgh

Olympic gold winner Cameron van der Burgh joined a live studio audience to share and reflect on his inspiring story.

Top 3 fuel-efficient, budget friendly cars to help you save at the pump

Top 3 fuel-efficient, budget friendly cars to help you save at the pump

These vehicles are priced under R300 000 and travel at 3.6 litres of fuel per 100 km on the road. Car expert Ciro De Siena shares.

Car deal extras - what they can and can’t add to your finance contract

Car deal extras - what they can and can’t add to your finance contract

Know your rights. Consumer watchdog Wendy Knowler shares empowering information about car dealerships and their financing deals.

Commission to charge dodgy CT car salesman after failing to reimburse customer

Commission to charge dodgy CT car salesman after failing to reimburse customer

The dealership owner faces court action after failing to pay back the money for a used VW Passat which broke down after five days.

Popular articles
Research probes citizens views on Cape water crisis

Research probes citizens views on Cape water crisis

The Global Water Leaders Group will present preliminary results of a study evaluating Cape Town's water crisis.

Canada has legalised marijuana, could South Africa follow suit?

Canada has legalised marijuana, could South Africa follow suit?

Independent Journalist Kevin Bloom says its part of a global movement towards the recognition of the plant's properties.

SIU report: Corrupt and fraudulent dealings worth R1.2 billion in Gauteng health

SIU report: Corrupt and fraudulent dealings worth R1.2 billion in Gauteng health

The report reveals that former Gauteng Health MEC Brian Hlongwa and 11 others are involved in the irregular expenditure.

Cape dam levels on the rise, but not all clear yet

Cape dam levels on the rise, but not all clear yet

This week, the overall dam levels are at 40.9% of total storage capacity and there was an increase of 8.8 percentage points.

What was Mabuza's business with Putin? Sikonathi Mantshantsha asks

What was Mabuza's business with Putin? Sikonathi Mantshantsha asks

Sikonathi Mantshantsha echoes Parliament's sentiments in wanting to know what was discussed during David Mabuza's visit to Russia.

Medical Aid Scheme Amendment Bill to boot out medical aid co-payments

Medical Aid Scheme Amendment Bill to boot out medical aid co-payments

Acting Chief Executive and Registrar for medical schemes, Dr Sipho Kabane, explains what the Amendment Bill entails.

First-ever CT shooter gets probation thanks to ShotSpotter gunfire tech

First-ever CT shooter gets probation thanks to ShotSpotter gunfire tech

The City of Cape Town welcomes the first-ever ShotSpotter-linked conviction and sentence, handed down this month.

Damning audio of Tom Moyane instructing Sars official to fake illness emerges

Damning audio of Tom Moyane instructing Sars official to fake illness emerges

The instruction from Moyane to the official was to allegedly avoid speaking to KPMG investigators during 'rogue unit' inquiry.

Woman exposed for calling fellow aircraft passengers the K-word

Woman exposed for calling fellow aircraft passengers the K-word

Reverend Solomuzi Mabuza says he is considering laying charges against the woman for calling him a ka***r.

Celebrity chef Siba Mtongana gets vulnerable, opens up about money

Celebrity chef Siba Mtongana gets vulnerable, opens up about money

The Money Show’s Bruce Whitfield interviews Mtongana about her attitude to money (hopes and fears, successes and failures, etc.).