Streaming issues? Report here
Kieno Kammies 2019 1500 BW
Today with Kieno Kammies
09:00 - 12:00
volume_up
volume_mute

Up Next: The Midday Report
See full line-up
Today with Kieno Kammies
09:00 - 12:00
Home
arrow_forward
Lifestyle

Restaurants can be held liable if they don't disclose food allergens on menus

16 May 2018 5:36 PM
Tags:
Allergies
Food
Food allergies
restaurants
#ConsumerTalk
allergens
menus
ingredients
Allergy rates are on the rise throughout the world, and restaurants must do better to properly prepare allergen-free meals.

Dining out can be a difficult experience for people with food allergies.

Allergy rates are on the rise throughout the world, and restaurants must do better to properly prepare allergen-free meals.

Read more: Reaserch reveals rise in food allergies in SA

Last week, actress and broadcaster Relebogile Mabotja was rushed to hospital after she had a salad dressing at a Col'Cacchio restaurant which contained nuts.

In a Twitter thread, Mabotja explains that she repeatedly asked the restaurant staff and chef about the ingredients in her meal.

Read: CT mom starts company to help kids with food allergies, makes medical wristbands

Col’Cacchio Holdings co-founder Kinga Baranowska says the dressing was not listed in the menu description out of intellectual property concerns.

Baranowska has committed to rectifying the omission and providing allergy training to staff at all 37 franchised stores countrywide.

Consumer journo Wendy Knowler says this case has raised many lessons for both patrons and restaurant managers.

Allergen specialist Dr Harris Steinman says managers have an ethical and moral responsibility to be transparent on menus.

Dr Steinman says the common allergens recognised by law include milk, eggs, fish, tree nuts, peanuts, wheat and soybeans.

These have to be labelled on products, according to legislation.

Read more: Freedom Bakery faces heat over food fraud allegations

When patrons ask about specific allergens, staff are required to disclose the ingredients in order to avoid any health risks such as anaphylactic shock.

The Consumer Protection Act can guarantee you will be in serious trouble if something goes wrong and you put your head in the sand.

Dr Harris Steinman, owner of FACTS (Food and Allergy and Consulting Services laboratory)

Dr Steinman insists that restaurant chefs and service staff should be trained on food allergies.

Take a listen to the discussion during the Consumer Talk feature:

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


16 May 2018 5:36 PM
Tags:
Allergies
Food
Food allergies
restaurants
#ConsumerTalk
allergens
menus
ingredients

More from ConsumerTalk with Wendy Knowler

insurance-policyjpg

When insurance claims go wrong

22 January 2020 8:52 PM

Be mindful of what you're disclosing at the time you take out a policy.

Share this:
Read More arrow_forward

cereal-breakfast-food-cornflakes-bowl-123rf

Dietitian rates top cereals based on nutritional value. Here's how they scored

22 January 2020 4:44 PM

What's in your favourite breakfast cereal? Dietician Gaby Jackson unpacks the nutritional content of 15 popular choices.

Share this:
Read More arrow_forward

multi-prong-plug-wendy-knowlerjfif

Can't use all the sockets of your multi-plug at once? Here's an explanation why

16 January 2020 11:24 AM

Why can't the socket-outlets on multi-plugs be used all at once? Consumer journalist Wendy Knowler looks for answers.

Share this:
Read More arrow_forward

shoprite

Shoprite shrugs off reckless lending charges

15 January 2020 8:19 PM

Shoprite has been found guilty of reckless lending and fined. How serious do companies take such verdicts and fines though?

Share this:
Read More arrow_forward

ecommerce banking

Check your debit orders!

8 January 2020 8:10 PM

Interrogate your debit orders. They often encompass more payments than you think.

Share this:
Read More arrow_forward

zando-logo-facebookjpg

We want our orders! - Irate Zando customers complain about delayed deliveries

18 December 2019 4:55 PM

Online clothing merchant Zando has now apologised for its delayed communication with customers regarding their late orders.

Share this:
Read More arrow_forward

luggage-holiday-travel-suitcase-airport-free-image-pixabay-933487-960-720webp

Jetting off soon? 10 safety tips to protect your luggage from airport thieves

5 December 2019 10:48 AM

Baggage theft is on the rise, especially at OR Tambo International Airport. Consumer journalist Wendy Knowler offers key advice.

Share this:
Read More arrow_forward

181123BlackFriday171

Only Germans take Black Friday more seriously than South Africans

28 November 2019 3:52 PM

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

mincer-minced-meat-ground-beef-bowl-783564-960-720jpg

Beef mince or ground beef? A lesson on food labelling

27 November 2019 3:57 PM

The one meat product is pure beef and the other has ingredients such as water, soya and other flavourants added into the mix.

Share this:
Read More arrow_forward

180831-old-mutual-edjpg

We paid before the family arrived with the body – Old Mutual

21 November 2019 9:25 AM

Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.

Share this:
Read More arrow_forward