Tensions and violence between Uber and meter taxi drivers, have left customers afraid for their safety and wondering whether e-hailing services is still a viable option.
Uber has now teamed up with a tech company called Aura to improve the safety of its drivers in the country.
Sub-Saharan Africa, general manger Uber Alon Lits, spoke to Ray White on The Midday Report and said they have had a partnership with Aura for over two years.
Initially, the way that the partnership worked is that drivers had a number available to them in an event of an incident where they required additional support, they could call that number which was linked to a central control room and then depending on their location, either security or medical response was sent their way.— Alon Lits, General Manager, Sub-Saharan Africa at Uber
Lits added that based on feedback from drivers, they realised that this did have limitations as it would be difficult to make a phone call during a safety incidence.
In partnership with Aura, they have now gone and developed their own application, so it's a stand-alone application which is available to Uber partners and you can download it from the App Store either for Google or Apple.— Alon Lits, General Manager, Sub-Saharan Africa at Uber
In an event of a safety incident, they can push that button in that App which triggers a response that automatically goes out to the closest security vehicle.— Alon Lits, General Manager, Sub-Saharan Africa at Uber
Listen below to the full interview:
This article first appeared on 702 : A new security app for Uber drivers