Many South Africans are discovering the downside of buying tickets via ticket reselling site Viagogo.
Viagogo is an international site which sells tickets at inflated prices, explains consumer journalist Wendy Knowler.
The site is usually the first to appear in the search results for tickets online.
Most people have not done their research about Viagogo before they purchase tickets on the platform, Knowler. says.
She advises that consumers should always be informed about the face value of the tickets they wish to buy.
The site claims that it is not the ticket seller, but rather the platform to facilitate transactions between the buyers and sellers.
Viagogo's quoted prices do not make clear upfront the additional fees and charges that consumers are required to pay to when ordering tickets.
It’s essentially an online marketplace for the reselling of tickets.— Wendy Knowler, consumer journalist
It was founded in London in 2006 and is now based in Switzerland.— Wendy Knowler, consumer journalist
Viagogo has a network of more than 60 global websites, with customers in 160 countries.— Wendy Knowler, consumer journalist
It’s a highly controversial operation, facing legal and regulatory challenges in many countries.— Wendy Knowler, consumer journalist
UK stars such as Adele and Ed Sheeran have spoken out publicly against Viagogo, which often claims to be ticket partner for various events and concerts.
Cape Town resident David Preutz says he was ripped off by Viagogo after buying tickets to the Springboks’ final Test against England at Newlands taking place in June.
Neither Computicket nor Newlands had tickets up for sale at the time, but the very first website that came on Google search was Viagogo.— David Preutz
I had never heard of them. I bought tickets using their very own stadium plan and tagged up prime seating in the front.— David Preutz
I'm paying about four times the price for my tickets.— David Preutz
Several other listeners called to share their horrible experiences with the ticketing platform.
Ticket buyers have been warned to use the official events website when searching for tickets.
Listen to the full-length discussion during the ConsumerTalk feature: