'Viagogo charged me four times the price for my stadium tickets'
Many South Africans are discovering the downside of buying tickets via ticket reselling site Viagogo.
Viagogo is an international site which sells tickets at inflated prices, explains consumer journalist Wendy Knowler.
The site is usually the first to appear in the search results for tickets online.
Most people have not done their research about Viagogo before they purchase tickets on the platform, Knowler. says.
She advises that consumers should always be informed about the face value of the tickets they wish to buy.
The site claims that it is not the ticket seller, but rather the platform to facilitate transactions between the buyers and sellers.
Viagogo's quoted prices do not make clear upfront the additional fees and charges that consumers are required to pay to when ordering tickets.
It’s essentially an online marketplace for the reselling of tickets.Wendy Knowler, consumer journalist
It was founded in London in 2006 and is now based in Switzerland.Wendy Knowler, consumer journalist
Viagogo has a network of more than 60 global websites, with customers in 160 countries.Wendy Knowler, consumer journalist
It’s a highly controversial operation, facing legal and regulatory challenges in many countries.Wendy Knowler, consumer journalist
UK stars such as Adele and Ed Sheeran have spoken out publicly against Viagogo, which often claims to be ticket partner for various events and concerts.
Cape Town resident David Preutz says he was ripped off by Viagogo after buying tickets to the Springboks’ final Test against England at Newlands taking place in June.
Neither Computicket nor Newlands had tickets up for sale at the time, but the very first website that came on Google search was Viagogo.David Preutz
I had never heard of them. I bought tickets using their very own stadium plan and tagged up prime seating in the front.David Preutz
I'm paying about four times the price for my tickets.David Preutz
Several other listeners called to share their horrible experiences with the ticketing platform.
Ticket buyers have been warned to use the official events website when searching for tickets.
Listen to the full-length discussion during the ConsumerTalk feature:
"I was convinced it wasn’t real. It was only after the 2nd episode that I realised this actually happened," says Mvelase Peppetta.Read More
Andy Leve presents some compelling reasons why the vegan way of life is not only good for your body but, for the planet too.Read More
MiCasa's Trumpeter, Mo-T talks about the experience with fatherhood and how it's helped him become a better dad.Read More
"It's impossible to grow up in South Africa and not learn a little bit of racism", says top comedy ventriloquist Conrad Koch.Read More
Cape Town's annual klopse parade will take place on Saturday 4 January 2020 rather than the usual date of 2 January.Read More
As a father, Nicholas Goliath believes in teaching his sons to respect boundaries and, to hold women in high regard.Read More
Africa Melane, the host of CapeTalk's Weekend Breakfast Show, is the newly appointed chair of the Fleur Du Cap Theatre Awards.Read More
5 dance floors, 50 performers.... It's all happening at The Love Ball at the Cape Town Stadium on Saturday night.Read More
CapeTalk host John Maytham shares his top book picks for the week.Read More
For the first time ever, two female powerhouses in music Unathi and Shekhinah will share the stage at the popular concert series.Read More