Struggling getting your social grant? Here's why

Some social grant beneficiaries have been struggling to get their money since Saturday.

This is the first month that the South African Post Office is taking over the distributions of the funds on behalf of Sassa.

There were suspicions that the delays in payments was due to the strike at Sassa over wages but acting regional executive manager at Sassa Western Cape, Henry De Grass, says that is certainly not the case.

He says the strike affected new applicants at various offices in the Western Cape, but attributed the delay in payments to SA Post Office.

Read: 'We'll hand out food vouchers if needs be' - Sassa payment glitch

Here we are talking about the 100 000 beneficiaries who managed to swap their Sassa cards and started experiencing problems form Saturday.

Henry De Grass, Regional executive manager at Sassa Western Cape

There are various reasons but on Saturday when the beneficiaries started transacting SAPO's system could not cope with the pressure, this continued till Monday. At the moment they are busy trying to jag up their systems.

Henry De Grass, Regional executive manager at Sassa Western Cape

Regional Manager for SA Post Office, Pieter Swart, apologised to beneficiaries who have been experiencing problems saying that they have now identified the root causes and are trying to address them as quickly as possible.

One of the causes came down to the processing of the payment files. Some of those payments were processed around 11:30 and beneficiaries started transacting from 07:00, that's where the panic started.

Pieter Swart, Regional Manager for SA Post Office

It was basically the transfer of those funds from BankServ to the Post Office. Because we work in terms of the IGPS process, the current process is that you can only do the processing on the day of the payments. We do not at this stage have a forward processing window, we are addressing that now.

Pieter Swart, Regional Manager for SA Post Office

Sapo says they are also working on improving their server capacity to make sure that the delays don't happen in future.

To hear the rest of the conversation on Sassa, Post Office woes, listen below:


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