Telkom's new head of customer services promises better service

Serame Taukubong has taken over the reins as Telkom's new CEO of the consumer division.

Customers have often complained over the network provider's poor service saying they're inefficient and unprofessional, although a small group says it's had positive experiences overall.

Taukobong admits there is a problem.

Here is how he plans on tackling the issue.

The key principle I am certainly bringing on board is 'serving is the new selling'. You have to serve customers better so you can actually sell. Service becomes a key differentiator for us as a brand.

Serame Taukubong, CEO at Telkom's consumer division

The key thing for us is to follow the customer journey, let's look at all the various consumer touch points, where are customers experiencing problems. If there is an issue with call volumes, what do we do to increase the capacity of calls coming into the centre...

Serame Taukubong, CEO at Telkom's consumer division

The reality is we are competing with very commercially competent companies. We have to deliver to that service.

Serame Taukubong, CEO at Telkom's consumer division

Click on the link below to hear more from Taukobong...


This article first appeared on 702 : Telkom's new head of customer services promises better service


Recommended

by NEWSROOM AI
Read More
Why a proposed a transitional social grant for ex-offenders is a good idea

Why a proposed a transitional social grant for ex-offenders is a good idea

Comparative Criminologist Dr Casper Lotter gives his take on the matter.

Zondo Commission: Zwane basically threatened banks for not attending meetings

Zondo Commission: Zwane basically threatened banks for not attending meetings

Eyewitness News reporter Bonga Dlulane gives an update of the Zondo commission into state capture where Nedbank was testifying.

Telkom and SA Post office on strike

Telkom and SA Post office on strike

General Secretary of the Communication Workers Union Aubrey Tshabalala says the strike started on Friday.

Telkom mobile revenue skyrockets by 47% (overall revenue remains flat at R41bn)

Telkom mobile revenue skyrockets by 47% (overall revenue remains flat at R41bn)

The Money Show’s Bruce Whitfield interviews Telkom Group CEO Sipho Maseko.

Telkom advert last Sunday: ‘It’s Mother’s Day’. Except, it wasn’t!

Telkom advert last Sunday: ‘It’s Mother’s Day’. Except, it wasn’t!

Ad expert Andy Rice gives Telkom and Sunday Times a “zero” for an ad last Sunday telling us its Mother's Day.

Is your business listed in the white pages? Beware of scammers posing as Telkom

Is your business listed in the white pages? Beware of scammers posing as Telkom

There's a scam that's targeting small business owners with listings in Telkom's white or yellow pages, warns Wendy Knowler.

Popular articles
Hits from the bong (it’s legal!)… then off to work I go?

Hits from the bong (it’s legal!)… then off to work I go?

The consequences of consuming dagga at home and showing up at the office high. Bruce Whitfield interviews a labour lawyer.

Heinrich Volmink could've been a good mayor but Dan Plato gets the livery collar

Heinrich Volmink could've been a good mayor but Dan Plato gets the livery collar

Prof Jonathan Jansen sings Volmink's praises as Dan Plato is elected to lead the City of Cape Town taking over from De Lille.

'We can barely enforce tobacco legislation, how will we to deal with dagga?'

'We can barely enforce tobacco legislation, how will we to deal with dagga?'

International law enforcement expert and former Drug Unit Commander Lobo das Neves says ruling opens a different can of worms.

Key things to consider ahead of your retirement

Key things to consider ahead of your retirement

If you’re a baby boomer on the brink of retirement, here are a few things to consider ahead of time.

17-year-old learner killed teacher for not allowing him to jump the food queue

17-year-old learner killed teacher for not allowing him to jump the food queue

Spokesperson for Education department says the fact that this learner is still in Grade 10 at 17 may indicate there is a problem.