Since the national lottery operator changed to new company Ithuba Holdings, many South Africans have been complaining about offline machines and difficulties with accessing numbers and their share in the lottery winnings.
(Also read our article: Meet Charmaine Mabuza, the shy entrepreneur who wants us all to play the lottery.)
According to the Chairperson of the National Lottery Board Alfred Nevhutanda, the board had tried to ensure a seamless transition between the two companies, but there is still conflict between Ithuba and the outgoing lottery operator, Gidani.
Yes, people are inconvenienced; but at least the lottery is still there.— Alfred Nevhutanda, Chairperson of the National Lottery Board
Ithuba took over on Monday 1 June from Gidani as the national lottery operator, although there is a pending court application to overturn the decision.
Nevhutanda says that they had anticipated problems in the transition and that they are monitoring the installment and functionality of the technology.
Players may not get 100 percent service. Some terminals are offline and those who have won on the last day of Gidani’s operation have not been paid.— Alfred Nevhutanda, Chairperson of the National Lottery Board
According to Nevhutanda, 6900 terminals have been installed, but their working status has not yet been determined.
In the meantime, some businesses have also been negatively affected. Jean, a caller who runs a third party subscription company, the Lotto Butler, says that his services have been fully suspended.
As the regulator, our responsibility is to ensure that the players are protected.— Alfred Nevhutanda, Chairperson of the National Lottery Board
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This article first appeared on 702 : New lottery operator ‘tata ma chance’ and stakeholders say they're losing out