Local book details how car buyers are 'screwed by dealerships and banks'

A South African book has lifted the lid on the unlawful scams within the motor dealership industry.

The book, titled Eff You Very Much: How you are screwed by dealerships and banks when buying a car, was co-authored by Crystal Slabbert and John Titmus.

Read: Lobby group wants free choice for car servicing to be standard practice in SA

Slabbert explains that motor dealerships have been illegally charging customers for "on-the-road fees" and other unlawful costs according to the National Consumer Act (NCA).

She first learned about this unsavoury practice while listening to CapeTalk's resident consumer watchdog Wendy Knowler.

Also read: Car deal extras - what they can and can’t add to your finance contract

Slabbert explains that illegal fees are often added to the financed deals of both new and used cars.

"On-the-road fees" are illegal according to the National Consumer Act.

Crystal Slabbert, co-author of 'Eff You Very Much'

The only charges that they are allowed to charge you are licence, registration, number plates and fuel.

Crystal Slabbert, co-author of 'Eff You Very Much'

Some of them charge you to wash the car.

Crystal Slabbert, co-author of 'Eff You Very Much'

The little bow when you get the car is not free. The champagne is not free and nor is the key-ring holder. Everything is added in above the price.

Crystal Slabbert, co-author of 'Eff You Very Much'

The dealerships and blaming the banks and the banks are blaming the dealerships... It's become a blame game.

Crystal Slabbert, co-author of 'Eff You Very Much'

Take a listen to her explain:


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