What happens to your cell phone contract when you die?

When Bronwyn Sharrock lost her husband in a motorcycle accident six weeks ago she found that his bank account was still being debited each month by Vodacom.

She visited the cell network provider with the hope of having the contracts of three phones which her husband was paying for cancelled, but she was told she has to continue paying for them.

Vodacom's Byron Kennedy explains how the terms of these contracts work even after death.

A mobile contract is no different to the like of a mortgage and credits cards, those do become the responsibility of the estate and that is the policy.

Byron Kennedy, Vodacom

Spokesperson at the National Consumer Commission, Trevor Hattingh says the family of the deceased must be afforded the right to cancel a contract when they approach any outlet.

One of the things we lack in the business environment is the fact that consumers are being treated like objects. I take your money and give you something in exchange and forget that you are also a human being with feelings. There should be some Ubuntu and some humanity.

Trevor Hattingh, Spokesperson at National Consumer Commission

A cell phone contract remains active until one of the parties involved terminates or cancels expressly in writing or any other recordable form.

Trevor Hattingh, Spokesperson at National Consumer Commission

A consumer has a right to cancel a contract at any stage of the contract at any stage but what must be understood is the consumer might be liable to pay for cancellation fees.

Trevor Hattingh, Spokesperson at National Consumer Commission

To hear the rest of the conversation, listen below:


Recommended

by NEWSROOM AI
Read More
 'Social media is incredibly destructive' warns Clinical Psychologist #NotCool

'Social media is incredibly destructive' warns Clinical Psychologist #NotCool

Bongani Bingwa speaks to psychologist Dr Cathy Angus on the impact of social media trolling and sharing of shaming content.

How will the VAT hike affect you?

How will the VAT hike affect you?

Finance expert Frank Magwegwe says it's time to rethink how we approach spending.

The real world is about to change, again

The real world is about to change, again

Not only do you have virtual and augmented versions to compete with your reality, now mixed reality is here too.

Sharing payslips with prospective employers works in your favour, says HR expert

Sharing payslips with prospective employers works in your favour, says HR expert

HR consultant Otis Letsoalo advises that job seekers should conduct research on the market rate salary offered for their position.

If you're caught driving with your phone, officials are allowed to confiscate it

If you're caught driving with your phone, officials are allowed to confiscate it

If the engine is running and you are sitting behind the wheel you are not allowed to operate your phone says W Cape's JP Smith

Huawei helps hijacked Gugs coffee barista back on his feet

Huawei helps hijacked Gugs coffee barista back on his feet

Huawei SA gifted Bongani Rasmeni with a new cellphone to help him run his coffee business after he was hijacked two weeks ago.

Popular articles
 When they told me I had cancer, I knew I was going to die - Dr. Lillian Dube

When they told me I had cancer, I knew I was going to die - Dr. Lillian Dube

In the profile interview, actress Dr. Lillian Dube chats about her battle with cancer, and gets personal about her faith and relationship with God.

Here are the best toys to close the orgasm gap and take your sex life up a notch

Here are the best toys to close the orgasm gap and take your sex life up a notch

Dr Eve says that sex toys help close the frustrating orgasm gap and can increase intimacy and connection, alone or with a partner.

Here's how to check your load shedding schedule in Cape Town

Here's how to check your load shedding schedule in Cape Town

Eskom has warned that more power cuts can be expected as maintenance continues over the next twelve months.

Check out BlitzBokke #Madiba100 jersey for Cape Town 7s

Check out BlitzBokke #Madiba100 jersey for Cape Town 7s

Saru has partnered with Asics to create a special Blitzbokke jersey to celebrate Nelson Mandela’s 100th birthday.

[WATCH] Ellen Pakkies shares her own story as local film adaptation hits screens

[WATCH] Ellen Pakkies shares her own story as local film adaptation hits screens

Eleven years after murdering her drug addict son, the film about Ellen Pakkies' story is being shown at cinemas across SA.

How Tracey Chambers is helping unemployed moms become entrepreneurs

How Tracey Chambers is helping unemployed moms become entrepreneurs

The Clothing Bank gives women access to discounted merchandise and 500 hours of training in money management and business skills.