What happens to your cell phone contract when you die?

When Bronwyn Sharrock lost her husband in a motorcycle accident six weeks ago she found that his bank account was still being debited each month by Vodacom.

She visited the cell network provider with the hope of having the contracts of three phones which her husband was paying for cancelled, but she was told she has to continue paying for them.

Vodacom's Byron Kennedy explains how the terms of these contracts work even after death.

A mobile contract is no different to the like of a mortgage and credits cards, those do become the responsibility of the estate and that is the policy.

Byron Kennedy, Vodacom

Spokesperson at the National Consumer Commission, Trevor Hattingh says the family of the deceased must be afforded the right to cancel a contract when they approach any outlet.

One of the things we lack in the business environment is the fact that consumers are being treated like objects. I take your money and give you something in exchange and forget that you are also a human being with feelings. There should be some Ubuntu and some humanity.

Trevor Hattingh, Spokesperson at National Consumer Commission

A cell phone contract remains active until one of the parties involved terminates or cancels expressly in writing or any other recordable form.

Trevor Hattingh, Spokesperson at National Consumer Commission

A consumer has a right to cancel a contract at any stage of the contract at any stage but what must be understood is the consumer might be liable to pay for cancellation fees.

Trevor Hattingh, Spokesperson at National Consumer Commission

To hear the rest of the conversation, listen below:


Recommended

by NEWSROOM AI
Read More
 'Social media is incredibly destructive' warns Clinical Psychologist #NotCool

'Social media is incredibly destructive' warns Clinical Psychologist #NotCool

Bongani Bingwa speaks to psychologist Dr Cathy Angus on the impact of social media trolling and sharing of shaming content.

How will the VAT hike affect you?

How will the VAT hike affect you?

Finance expert Frank Magwegwe says it's time to rethink how we approach spending.

The real world is about to change, again

The real world is about to change, again

Not only do you have virtual and augmented versions to compete with your reality, now mixed reality is here too.

Sharing payslips with prospective employers works in your favour, says HR expert

Sharing payslips with prospective employers works in your favour, says HR expert

HR consultant Otis Letsoalo advises that job seekers should conduct research on the market rate salary offered for their position.

If you're caught driving with your phone, officials are allowed to confiscate it

If you're caught driving with your phone, officials are allowed to confiscate it

If the engine is running and you are sitting behind the wheel you are not allowed to operate your phone says W Cape's JP Smith

Huawei helps hijacked Gugs coffee barista back on his feet

Huawei helps hijacked Gugs coffee barista back on his feet

Huawei SA gifted Bongani Rasmeni with a new cellphone to help him run his coffee business after he was hijacked two weeks ago.

Popular articles
[WATCH] Hilarious little girl tells mom that she needs a boyfriend

[WATCH] Hilarious little girl tells mom that she needs a boyfriend

Khabazela shares some of the most popular tweets, posts, and videos on 'What's gone viral'.

Idols judge Unathi Nkayi gets intimate - opens up about money, beliefs about it

Idols judge Unathi Nkayi gets intimate - opens up about money, beliefs about it

The Money Show’s Bruce Whitfield interviews Nkayi about her attitude to money (hopes and fears, successes and failures, etc.).

VBS gave Zuma R8.5m before any security was provided for loan - News 24 journo

VBS gave Zuma R8.5m before any security was provided for loan - News 24 journo

News 24 investigative journalist Kyle Cowan reports that Zuma was granted the loan despite the fact that he could not afford it.

Did you know? SA exports electricity to seven countries in Southern Africa

Did you know? SA exports electricity to seven countries in Southern Africa

Senior Researcher at Africa Check Kate Wilkinson shares their latest from their fact-finding missions.

Safe drop-off point launched for unwanted babies in Lavender Hill

Safe drop-off point launched for unwanted babies in Lavender Hill

The Baby Saver is a metal container outside a safe house. Responders are alerted once a woman places their unwanted baby inside.

'All those responsible for Sunday Times "tainted scoops" should be accountable'

'All those responsible for Sunday Times "tainted scoops" should be accountable'

Sanef's Katy Katopodis says the Sunday Times saga has done great damage to our society, democracy and to journalism.

Let your nose decide if docci claims into perfume industry are true

Let your nose decide if docci claims into perfume industry are true

Claims have been made that the perfume industry don't want consumers to know the real cost of making these products.

Rail Enforcement Unit to be rolled out this week in the WC

Rail Enforcement Unit to be rolled out this week in the WC

The unit is aimed at curbing crime on trains as well as the destruction of railway infrastructure.