Negotiating is an art. It’s also an essential skill every small business owner should aquire if they’re to succeed.
More often than not negotiating happens on the fly; it’s a skill you must master.
We interviewed Pavlo Phitidis, Director and CEO of the Aurik Business Incubator, about negotiating techniques every entrepreneur should know about.
Listen to the audio (scroll down) for more detail.
When you haggle ego comes into play. Haggling is NOT negotiating! Question your customer and arm yourself with information that will give you an insight into her or his needs.— Pavlo Phitids, Aurik Business Incubator
You’re looking to build a relationship for life when negotiating. Haggle on price and you lose the opportunity to build a relationship.— Pavlo Phitids, Aurik Business Incubator
If you’re running an independent business and someone asks you for a better price; refusing to negotiate won’t see you gain a customer for life.— Pavlo Phitids, Aurik Business Incubator
Very seldom do people ask for a vastly different deal to the one you’re offering. Negotiate and get a customer for life. You’ve got to give in order to get.— Pavlo Phitids, Aurik Business Incubator