Robben Island Museum has apologised and acknowledged that they were caught off guard by the number visitors who turned up on the island for Monday's Heritage Day Open Day.
South African citizens were offered a chance to visit Robben Island for free on Monday, but failure to plan for dealing with the huge crowds led to chaos.
Spokesperson at Robben Island Museum, Morongoa Ramaboa says they had over 2, 000 walk-in visitors on the day - that was in addition to the 1296 visitors that the island was expecting, however only 20 staff members were on hand to deal with the crowds.
Ramaboa says they have learned a valuable lesson.
As Robben Island Museum it is important for us to learn from this experience because it could've turned worse.— Morongoa Ramaboa, Spokesperson at Robben Island Museum
The Open Day is one of the initiatives where we want to make it easier for South Africans to visit and learn about Robben Island and experience the beauty of our world heritage site— Morongoa Ramaboa, Spokesperson at Robben Island Museum
Next year we will pre-plan properly, print the tickets accordingly, avoid the situation that occurred now, beef up our security and communicate much clearer.— Morongoa Ramaboa, Spokesperson at Robben Island Museum
Ramaboa says those who won the tickets to visit the museum will be contacted and be given another date to visit.
To hear more of the discussion with Morongoa Ramaboa, listen below: