South Africa scoops “Global Destination of the Year” award

Minister of Trade and Industry, Rob Davies made an announcement that South Africa has been named the “Global Destination of the Year” by the Global Sourcing Association.

Davies says this is the fifth time since 2012 that South Africa has received such accolades.

Malebo Mabitjie-Thompson, Deputy Director General of the Department of Trade & Industry, says this is the award that recognises South Africa as the best outsourcing destination for global outsourcers.

This means that people are finding services that are rendered out of South Africa for their foreign operations at the best rates compared to the rest of the world.

Malebo Mabitjie-Thompson, Deputy Director General of the Department of Trade & Industry

This could be in financial services where the company outsources that part of the work of the company, such as the call centre or even customer care services.

Malebo Mabitjie-Thompson, Deputy Director General of the Department of Trade & Industry

Mabitjie-Thompson says that accolades are attributed to the culture in South Africa as well as empathy in the work we do.

Another thing is that companies are finding a pool of skills that are relatively cheaper than what they would find in the US or Australia and they are using that to render some of their services.

Malebo Mabitjie-Thompson, Deputy Director General of the Department of Trade & Industry

CEO of Business Process Services Andy Searle says this award is very important to South Africa in that it is an opportunity for the country to start competing with other nations and distinguish itself from the rest.

Getting this kind of recognition from the global sourcing association helps elevate our profile on a very competitive level in the sourcing market.

Andy Searle, CEO of Business Process Services

It is all about understanding South Africa first and once people have bought into what we have to offer it helps us distinguish ourselves with the many competing nations.

Andy Searle, CEO of Business Process Services

To hear the rest of the conversations, listen below:


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