Shosholoza Meyl apologises for leaving CPT-bound passengers stranded for hours

The Shosholoza Meyl train from Johannesburg that was due to arrive in Cape Town on Monday at 2:30 pm broke down multiple times during the journey and by 6am on Tuesday was still stuck outside Touwsrivier.

According to Mario in Parow South, whose wife was in the train, passengers ran out of food and water and had to cross the railway line to go to the nearby garage along the N1 to get food.

Daisy Daniel, Head of Communication and Marketing at Prasa, says the breakdown on this particular train is being attributed to loco failures.

She says Prasa is looking into this matter.

As Shosholoza Meyl we are frustrated and we would like to apologise to the customers. We know the passengers were frustrated and inconvenienced.

Daisy Daniel Head of Communication and Marketing at Prasa

However, I can commit that Prasa, through the Department of Transport [is] looking into this. It is something that is beyond our control.

Daisy Daniel Head of Communication and Marketing at Prasa

When trains are failing on the line there is nothing we can do because our railway system is in a situation where you cannot take one train and park on the side so that we are able to pass.

Daisy Daniel Head of Communication and Marketing at Prasa

Daniel says they are working on being able to provide alternative transport to rescue passengers when trains break down, but says often passengers refuse alternative services.

So you arrange alternative transport, they refuse. They always refuse - [they] say we don't want buses, there's a reason why we chose to travel on a train.

Daisy Daniel Head of Communication and Marketing at Prasa

To hear the rest of the conversation, listen below:


Recommended

by NEWSROOM AI
Read More
Col’Cacchio serves first pizza topped with cannabis oil in South Africa

Col’Cacchio serves first pizza topped with cannabis oil in South Africa

The pizzas will be available at selected restaurants in the franchise from Tuesday.

Alcohol the biggest cause of unruly passenger behaviour, says aviation expert

Alcohol the biggest cause of unruly passenger behaviour, says aviation expert

Plane Talking MD Linden Birns breaks down some of the costs incurred when a passenger causes the plane to divert.

Honeymoon scuppered: Local man describes being scammed R60K by Destiny Holidays

Honeymoon scuppered: Local man describes being scammed R60K by Destiny Holidays

CapeTalk listener Paul had planned his honeymoon, and he and 32 others, lost over R2m to a seeming fly-by-night travel agency.

Caller Julie says luxury train stuck in the middle of the Karoo...all day

Caller Julie says luxury train stuck in the middle of the Karoo...all day

Shosholoza Meyl Premier Classe Luxury Train stuck for hours and it doesn't look like it's going anywhere soon, says Julie.

Prasa admits to Shosholoza Meyl passenger dip since Transnet handover

Prasa admits to Shosholoza Meyl passenger dip since Transnet handover

Prasa spokesperson, Victor Dlamini explains why the Shosholoza Meyl long-distance service is not running at its optimal rate.

What could drive you to use public transport more often?

What could drive you to use public transport more often?

Transport analyst Paul Browning on what would motivate people to use public transport more.

Popular articles
Investec gives staff unlimited leave days and freedom to wear what they want

Investec gives staff unlimited leave days and freedom to wear what they want

The bank rewards innovation with substantial bonuses and pays according to output not hours at work, says Lesley-Anne Gatter.

How to never-ever fall prey to ID theft… and info about a free service if you do

How to never-ever fall prey to ID theft… and info about a free service if you do

The Money Show’s Bruce Whitfield interviews Manie van Schalkwyk, Executive Director at The South African Fraud Prevention Service.

We've technologist on record saying she'll not treat patients - Discovery Health

We've technologist on record saying she'll not treat patients - Discovery Health

CEO Dr Broomberg has rubbished reports that a KwaZulu-Natal patient died after the company stopped payments.

What NOT to do at the scene of a road accident

What NOT to do at the scene of a road accident

Western Cape traffic chief Kenny Africa explains what you should do if you're the first responder at the scene of an accident.

'Zindzi's comments were racist and have nothing to do with the Mandela name'

'Zindzi's comments were racist and have nothing to do with the Mandela name'

ANC veteran Mavuso Msimang says South African ambassador to Denmark should be held accountable for her tweets.

Cape Town man found alive in eSwatini, believed dead for 6 years

Cape Town man found alive in eSwatini, believed dead for 6 years

His family believed he had died and performed a memorial service for him but now they are struggling to get him back home.

Public Protector has now become a "rogue unit", says Judge Kriegler

Public Protector has now become a "rogue unit", says Judge Kriegler

Busisiwe Mkhwebane is reportedly probing President Cyril Ramaphosa for alleged money laundering to the tune of R400m.

Gauteng waitress gets R18,000 tip for 'amazing service'

Gauteng waitress gets R18,000 tip for 'amazing service'

A waitress at The Beerhouse in Fourways who received the generous donation wants to finish her matric and become a paramedic.

[WATCH] Looks like 'Mabena' found his way to Sona and Mzansi had a good chuckle

[WATCH] Looks like 'Mabena' found his way to Sona and Mzansi had a good chuckle

The name Mabena has become synonymous with out of step and clumsy soldiers, and it seems one made an appearance at Parliament.