ConsumerTalk with Wendy Knowler

Jetting off soon? What to know about claiming for luggage damaged during flights

Travelling with luggage can be a risky business.

Luggage can land up in the wrong city, get stolen, pilfered or damaged.

Consumer journalist Wendy Knowler says airlines do not offer sufficient compensation for damage to luggage.

Read: 3 things about airline industry practice every flyer should know

She says travellers can at most expect to be compensated according to an international airline rate which is about $20 (+- R280) per kilogram.

Read more: Disability activist wants justice after wheelchair badly damaged on BA flight

Knowler advises that airlines usually won’t accept responsibility or pay compensation for damage caused to luggage zippers, handles or wheels.

Most airlines are very specific about what counts as damaged luggage.

Wendy Knowler, consumer journalist

She advises that passengers always speak up when damage occurs.

She also suggests that people take photos anytime they hand over luggage to create some evidence.

Also read: No make-up, coffee, spices on flights, as UK may ban powder from hand luggage

Knowler elaborated on two recent airline-related case studies, and also discussed early December debit orders and late Zando deliveries.

Listen to the entire ConsumerTalk discussion during The Pippa Hudson Show:

Every Wednesday, on The Pippa Hudson Show, Wendy Knowler provides useful insights and tips on how to make the most of your buying power.

For more stories visit the ConsumerTalk feature page.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


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