Streaming issues? Report here
Kieno Kammies 2019 1500 BW
Today with Kieno Kammies
09:00 - 12:00
volume_up
volume_mute

Up Next: The Midday Report
See full line-up
Today with Kieno Kammies
09:00 - 12:00
Home
arrow_forward
Lifestyle

Jetting off soon? What to know about claiming for luggage damaged during flights

12 December 2018 3:09 PM
Tags:
Air travel
airlines
Wendy Knowler
#ConsumerTalk
flights
luggage
damage
compensation
Airlines usually won’t accept responsibility or pay compensation for damage caused to luggage zippers, handles or wheels.

Travelling with luggage can be a risky business.

Luggage can land up in the wrong city, get stolen, pilfered or damaged.

Consumer journalist Wendy Knowler says airlines do not offer sufficient compensation for damage to luggage.

Read: 3 things about airline industry practice every flyer should know

She says travellers can at most expect to be compensated according to an international airline rate which is about $20 (+- R280) per kilogram.

Read more: Disability activist wants justice after wheelchair badly damaged on BA flight

Knowler advises that airlines usually won’t accept responsibility or pay compensation for damage caused to luggage zippers, handles or wheels.

Most airlines are very specific about what counts as damaged luggage.

Wendy Knowler, consumer journalist

She advises that passengers always speak up when damage occurs.

She also suggests that people take photos anytime they hand over luggage to create some evidence.

Also read: No make-up, coffee, spices on flights, as UK may ban powder from hand luggage

Knowler elaborated on two recent airline-related case studies, and also discussed early December debit orders and late Zando deliveries.

Listen to the entire ConsumerTalk discussion during The Pippa Hudson Show:

Every Wednesday, on The Pippa Hudson Show, Wendy Knowler provides useful insights and tips on how to make the most of your buying power.

For more stories visit the ConsumerTalk feature page.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


12 December 2018 3:09 PM
Tags:
Air travel
airlines
Wendy Knowler
#ConsumerTalk
flights
luggage
damage
compensation

More from ConsumerTalk with Wendy Knowler

multi-prong-plug-wendy-knowlerjfif

Can't use all the sockets of your multi-plug at once? Here's an explanation why

16 January 2020 11:24 AM

Why can't the socket-outlets on multi-plugs be used all at once? Consumer journalist Wendy Knowler looks for answers.

Share this:
Read More arrow_forward

shoprite

Shoprite shrugs off reckless lending charges

15 January 2020 8:19 PM

Shoprite has been found guilty of reckless lending and fined. How serious do companies take such verdicts and fines though?

Share this:
Read More arrow_forward

ecommerce banking

Check your debit orders!

8 January 2020 8:10 PM

Interrogate your debit orders. They often encompass more payments than you think.

Share this:
Read More arrow_forward

zando-logo-facebookjpg

We want our orders! - Irate Zando customers complain about delayed deliveries

18 December 2019 4:55 PM

Online clothing merchant Zando has now apologised for its delayed communication with customers regarding their late orders.

Share this:
Read More arrow_forward

luggage-holiday-travel-suitcase-airport-free-image-pixabay-933487-960-720webp

Jetting off soon? 10 safety tips to protect your luggage from airport thieves

5 December 2019 10:48 AM

Baggage theft is on the rise, especially at OR Tambo International Airport. Consumer journalist Wendy Knowler offers key advice.

Share this:
Read More arrow_forward

181123BlackFriday171

Only Germans take Black Friday more seriously than South Africans

28 November 2019 3:52 PM

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

mincer-minced-meat-ground-beef-bowl-783564-960-720jpg

Beef mince or ground beef? A lesson on food labelling

27 November 2019 3:57 PM

The one meat product is pure beef and the other has ingredients such as water, soya and other flavourants added into the mix.

Share this:
Read More arrow_forward

180831-old-mutual-edjpg

We paid before the family arrived with the body – Old Mutual

21 November 2019 9:25 AM

Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.

Share this:
Read More arrow_forward

Cellphone security fraud phishing scams hacking 123rfcrime 123rf

12 security tips to keep cellphone info and bank account safe from crooks

20 November 2019 3:48 PM

There have been a number of new cases where victims had their cellphones stolen and discovered their bank accounts were emptied.

Share this:
Read More arrow_forward

Phone

Can’t find your phone? Drop everything – thieves can get into your banking app!

14 November 2019 10:55 AM

Did someone steal your phone? Contact your bank without hesitation warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward