While most of the country celebrated the release of the class of 2018's matric results in the first week of January, there are some students who have still not received their results.
One concerned parent says the delay is jeopardising his daughter's placement at university, since many tertiary institutions operate on a 'first come first served' basis.
CEO of the South African Comprehensive Assessment Institute (Sacai), Peter Rossouw points out that matriculants' final results consist of two components.
These are the final exams, administered by Sacai and the school-based assessment which happens where the student is registered.
Rossouw tries to explain to Joanne Joseph how this can cause problems, for example when an incomplete result recorded for one student can cause a delay for the entire school.
Sometimes what happens is that when a student has an incomplete result, when it comes to the statistical moderation of that institution, you have a certain number of results for each candidate but one of the results is a non-result. Now you can't do a calculation on a non-result.— Peter Rossouw, CEO at the South African Comprehensive Assessment Institute
How we address that is as soon as we encounter a problem like that we obviously need to investigate why there is no result for that student and that takes a matter of time.— Peter Rossouw, CEO at the South African Comprehensive Assessment Institute
An affected parent tackled Rossouw about further delays in the process once the Saica offices opened in the New Year.
When they were supposed to be open, that day as well, they kept saying we're on leave, please try us later.— Farouk, parent
Rossouw gives the assurance that outstanding results are in the process of being updated.
The moment we have access to our systems to make these changes we immediately started that process and within the first day we could address the bulk of the problem. And we are expecting the results maybe today, but definitely tomorrow.— Peter Rossouw, CEO at the South African Comprehensive Assessment Institute
To hear the rest of the conversation with the Sacai CEO, listen below: