Why ride-hailing companies not legally responsible for driver behaviour

CapeTalk's Kieno Kammies speaks to Western Cape Transport MEC, Donald Grant about the checks and balances put in place to ensure ride services like Uber and Taxify are legitimate and safe.

This comes after an incident where two young women were stabbed by what is believed to be a driver from ride-hailing service Taxify.

Read: Dad describes how Taxify driver stabbed daughter 3 times

The incident is horrific and is obviously being investigated by Saps and our department is assisting in any way possible.

Donald Grant, Western Cape Transport MEC

A company such as Taxify and Uber cannot be held responsible, he explains.

Suggesting that we are empowered to hold an e-hailing platform responsible for the conduct of individual drivers who work for operating licence holders or operators who use the platform is simply not correct. We have never been able to do that.

Donald Grant, Western Cape Transport MEC

He explains that Taxify is merely a platform used by individual operators and those individuals require operating licences and not the service such as Taxify.

However, he says the department could act as per a section 79 hearing on the individual to whom the operating licence is attached should a complaint be lodged by law enforcement.

And that has been done.

Donald Grant, Western Cape Transport MEC

Last week Kieno spoke to City of Cape Town Mayco member for Safety and Security JP Smith who said, based on the incident and Taxify's lack of response to the matter, he will be engaging with MEC for Transport Donald Grant to look into a revocation of their operating permit.

Read: Taxify could have permit pulled after claims of passenger stabbings - JP Smith

Grant says Smith is incorrect regarding this issue.

Grant says Taxify have contacted him directly and a meeting is being held this week.

He assures the public this will be followed up.

A man has been apprehended in connection with the incident.

Take a listen to Donald Grant below:


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