The Science Of ...

The science of retail in nation that loves to shop ‘till it drops

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Retail involves the selling of goods and/or services to customers through various distribution channels in order to make a profit.

Retail includes physical stores as well as those found online.

A retailer is the shop or service provider that meets the needs of its customers or clients.

Retail trade contributes about 16 percent to total GDP in South Africa, up from 14.4 percent in in 1970.

Shoprite, Pick n Pay, Massmart (Game, Dion and others), Spar and Woolworths are the largest retailers in South Africa.

The Money Show presenter Bruce Whitfield interviewed Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings, about the science of retail.

Listen to the audio (scroll down) for more detail.

Shopping centres are similar, but very competitive.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

Retail is about volumes. You must master systems and operations before you can get into a shopping centre.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

Landlords and developers want brands that are well-known. We help independent retailers survive in this very tough environment. We serve mostly family-businesses and people exiting corporate life.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

It’s beyond just selling. You’ve got to create an experience. You want them coming back. You need knowledgeable staff members.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

South Africa is behind the rest of the world when it comes to customer service.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

Shopping centres earn a lot of revenue from parking fees.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

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This article first appeared on 702 : The science of retail in nation that loves to shop ‘till it drops


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