ConsumerTalk with Wendy Knowler, Life Hacks

Watch out for suppliers trying to mislead you about warranties

Have you ever tried to return an item within the warranty period and been told your warranty is void because of a cosmetic defect?

The reason given could be something silly like a stain on a car seat, or something quite unrelated to the problem like being told that because you punched an extra hole in a sandal's ankle strap it negates the fact that the sole has come away from the upper.

Consumer journalist Wendy Knowler says this kind of response from a supplier would be ridiculous and unfair.

Quoting Consumer Goods and Services Ombudsman Magauta Mphahlele, she points out that it would also be illegal in terms of the Consumer Protection Act (CPA).

Suppliers relying on stains, scratches and the like implies that the CPA intended for a warranty to apply only if the goods are not used. This would be ridiculous and defeat the purpose of the CPA.

Wendy Knowler, Consumer journalist

If the item has been used according to manufacturer instructions and has not been tampered with, then the warranty stands. Normal wear and tear is not altering as per the definition of Section 56.

Wendy Knowler, Consumer journalist

Section 56 of the CPA says that if you buy something and it becomes defective in some way within six months, you have the right to your choice of a refund, replacement or repair, provided you haven’t caused the problem yourself.

Knowler says it is vital that you know what your rights are in terms of the Act.

A lot of people are denied warranties because of these cosmetic issues and if you don't understand your rights you then lose out.

Wendy Knowler, Consumer journalist

She also discusses the just-released Banking Services Ombudsman's annual report for 2018.

Among the findings is that out of more than 7000 cases opened by the Ombud’s office last year, 37% were related to maladministration by the bank concerned.

That's the word that the Ombud's office uses when a bank doesn't follow its own internal procedures and that led to their customer suffering some kind of loss, distress or inconvenience...

Wendy Knowler, Consumer journalist

Maladministration also covers failure to conduct an affordability assessment when granting credit... in other words, reckless lending.

Wendy Knowler, Consumer journalist

Knowler also notes that since January, credit card fraud has spiked, although this is of course not mentioned in the 2018 report.

She says among the measures to protect yourself, the most important is to have your bank's fraud hotline number saved on your cellphone.

If you get a call purporting to be from the fraud department you can end the call and phone the bank directly to verify if there has in fact been an incident of fraud linked to your account.-

For more important tips from Knowler, listen below:


Recommended

by NEWSROOM AI
Read More
Learning In Reach and Bambini Dream Foundation team up to uplift Lavender Hills

Learning In Reach and Bambini Dream Foundation team up to uplift Lavender Hills

The organisations will plant a vegetable garden in Delft to help children in the community.

Oom Fredie Blom turns 115 in style

Oom Fredie Blom turns 115 in style

Community activist Gadija Francis describes why they threw a birthday party for the senior man.

Game of Thrones - A fan preview of the final episode

Game of Thrones - A fan preview of the final episode

Whether you are getting up early or just curious to know how it all ends, this is the perfect preview

Another Golden Arrow setback as passenger killed during robbery in Cape Town

Another Golden Arrow setback as passenger killed during robbery in Cape Town

Management says attacks usually happen off-peak when there aren't many bus users commuting.

Is your WhatsApp hacked? Here is how to find out

Is your WhatsApp hacked? Here is how to find out

Spyware can easily trawl through calls, texts and other data as well as activate the phone’s camera and microphone.

Attacks on long-distance truckers escalating, says Road Freight Association

Attacks on long-distance truckers escalating, says Road Freight Association

The association's Gavin Kelly says a driver was killed when a stone was thrown through his windshield in the Western Cape.

Popular articles
Heavy rains heading for Cape Town late Sunday night

Heavy rains heading for Cape Town late Sunday night

SA Weather Services has forecast a cold front landing in the Western Cape late on Sunday night into Monday morning.

We never promised money to Gift of the Givers, says Makhanda municipality

We never promised money to Gift of the Givers, says Makhanda municipality

The organisation tells Eusebius McKaiser it has drilled 11 boreholes and supplied water to the town during the drought.

Kahn Morbee (real name 'Dingaan') of The Parlotones opens up about his money

Kahn Morbee (real name 'Dingaan') of The Parlotones opens up about his money

The Money Show’s Bruce Whitfield interviews Morbee about his attitude to money (hopes and fears, successes and failures, etc.).

Brutal murder of Cape surfer leaves coastal community in shock

Brutal murder of Cape surfer leaves coastal community in shock

A 38-year-old Scarborough man was hijacked, forced into the boot of his car and later set it alight.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.