ConsumerTalk with Wendy Knowler, Life Advice

Watch out for suppliers trying to mislead you about warranties

Have you ever tried to return an item within the warranty period and been told your warranty is void because of a cosmetic defect?

The reason given could be something silly like a stain on a car seat, or something quite unrelated to the problem like being told that because you punched an extra hole in a sandal's ankle strap it negates the fact that the sole has come away from the upper.

Consumer journalist Wendy Knowler says this kind of response from a supplier would be ridiculous and unfair.

Quoting Consumer Goods and Services Ombudsman Magauta Mphahlele, she points out that it would also be illegal in terms of the Consumer Protection Act (CPA).

Suppliers relying on stains, scratches and the like implies that the CPA intended for a warranty to apply only if the goods are not used. This would be ridiculous and defeat the purpose of the CPA.

Wendy Knowler, Consumer journalist

If the item has been used according to manufacturer instructions and has not been tampered with, then the warranty stands. Normal wear and tear is not altering as per the definition of Section 56.

Wendy Knowler, Consumer journalist

Section 56 of the CPA says that if you buy something and it becomes defective in some way within six months, you have the right to your choice of a refund, replacement or repair, provided you haven’t caused the problem yourself.

Knowler says it is vital that you know what your rights are in terms of the Act.

A lot of people are denied warranties because of these cosmetic issues and if you don't understand your rights you then lose out.

Wendy Knowler, Consumer journalist

She also discusses the just-released Banking Services Ombudsman's annual report for 2018.

Among the findings is that out of more than 7000 cases opened by the Ombud’s office last year, 37% were related to maladministration by the bank concerned.

That's the word that the Ombud's office uses when a bank doesn't follow its own internal procedures and that led to their customer suffering some kind of loss, distress or inconvenience...

Wendy Knowler, Consumer journalist

Maladministration also covers failure to conduct an affordability assessment when granting credit... in other words, reckless lending.

Wendy Knowler, Consumer journalist

Knowler also notes that since January, credit card fraud has spiked, although this is of course not mentioned in the 2018 report.

She says among the measures to protect yourself, the most important is to have your bank's fraud hotline number saved on your cellphone.

If you get a call purporting to be from the fraud department you can end the call and phone the bank directly to verify if there has in fact been an incident of fraud linked to your account.-

For more important tips from Knowler, listen below:


Recommended

by NEWSROOM AI
Read More
Helping feed those in need for less than 91c a meal

Helping feed those in need for less than 91c a meal

NPO Food Forward SA was set up in 2009 to address widespread hunger in South Africa.

Only 7% of SA kids buckled up in the car

Only 7% of SA kids buckled up in the car

The latest research says a staggering 93% of children in South Africa that need to be in a car seat are not buckled up.

Why can't I get in touch with a customer support centre at UberEATS?

Why can't I get in touch with a customer support centre at UberEATS?

Consumer journalist Wendy Knowler follows up on your complaints in her weekly #ConsumerTalk segment.

Beware 'dodgy' Nadal vs Federer ticket offers

Beware 'dodgy' Nadal vs Federer ticket offers

The Roger Federer Foundation says no ticket platforms are yet in possession of, nor have guaranteed allocation of tickets.

Fifty years on, listener shares memories of Apollo 11 takeoff

Fifty years on, listener shares memories of Apollo 11 takeoff

Tuesday 16 July marks 50 years since the Apollo 11 blasted off from the Kennedy Space Centre in Florida.

Five Things To Do This Mandela Day

Five Things To Do This Mandela Day

From soup kitchens to pop-up clothing shops for the homeless, here are a few suggestions for how you can spend your 67 minutes.

Popular articles
You made a huge mistake downloading FaceApp if your privacy is important to you

You made a huge mistake downloading FaceApp if your privacy is important to you

Washington Post technology columnist Geoffrey A. Fowler did a forensic analysis of the Russia-based app. Check it out.

Woolworths (at R40 a cup!) makes the best takeaway hot chocolate in South Africa

Woolworths (at R40 a cup!) makes the best takeaway hot chocolate in South Africa

Seattle Coffee Company has the worst takeaway hot chocolate in the country, according to, uhm, "research" by Chaos Theory.

'If we don't address inequalities, there'll be nothing left to eat but the rich'

'If we don't address inequalities, there'll be nothing left to eat but the rich'

After Tuesday's attack on the Mount Nelson Hotel, Upfront host Refilwe Moloto weighs in on 'social contract' dividing Cape Town.

Beware 'dodgy' Nadal vs Federer ticket offers

Beware 'dodgy' Nadal vs Federer ticket offers

The Roger Federer Foundation says no ticket platforms are yet in possession of, nor have guaranteed allocation of tickets.

[WATCH] Mzansi's Ndlovu Youth Choir headed for AGT's live shows!

[WATCH] Mzansi's Ndlovu Youth Choir headed for AGT's live shows!

The choir that is stealing America's hearts is headed to the next round of America's Got Talent.

[LISTEN] Voice of the underworld - a 'retired' Cape Flats gangster speaks out

[LISTEN] Voice of the underworld - a 'retired' Cape Flats gangster speaks out

Jason is a 50-year-old former member of The Americans, the largest street gang operating in Cape Town.

How Christo Wiese became the richest in SA, and how it all came crashing down

How Christo Wiese became the richest in SA, and how it all came crashing down

The Money Show’s Bruce Whitfield interviews TJ Strydom, author of “Christo Wiese - Risk And Riches”.

[WATCH] Over 50 artists record special version of Johnny Clegg’s  “The Crossing”

[WATCH] Over 50 artists record special version of Johnny Clegg’s “The Crossing”

For this week's #GoodNewsThursdays, we find out the inspiration behind the production.