Credit card, ATM and internet fraud top complaints - Banking Ombudsman
The Ombudsman for Banking Services has released its Annual Report on operations for 2018, and online fraud made up 22% of all cases opened.
CapeTalk's Pippa Hudson speaks to Reana Steyn, Ombudsman for Banking Services.
The credit card fraud issue we raised about a month ago, because we have seen a huge spike this year.Reana Steyn, Ombudsman for Banking Services
Most complained about issues for 2018 were internet banking fraud and ATM banking fraud, she says.
ATM complaints did drop for 18 to 14% which is a good sign. The warnings at ATMs are helping and consumers are more knowledgeable and don't receive help from strangers - card swapping is still the big issue at ATMs.Reana Steyn, Ombudsman for Banking Services
The Ombudsman closed 7 300 cases in 2018, 12% higher than in 2017 and 40% higher than the previous two years.
Banking Ombud is a free service.Reana Steyn, Ombudsman for Banking Services
We are a completely independent office. No one is trying to write an outcome in favour of the bank. We report to independent boards.Reana Steyn, Ombudsman for Banking Services
Listen to the interview below:
How do you measure if you are financially on track after a lousy year?Read More
This massive state oil producer is now the world's first $2 trillion company.Read More
Is there an option for mass solar supply to South Africa in the near future? This entrepreneur thinks so.Read More
What are the immediate and existing solutions to Eskom's generation issues?Read More
Should we use business rescue to save all our parastatals? Specialist attorney Gareth Cremen explains why that's not a good idea.Read More
"We don’t trust those engineers at Eskom. We don’t trust management and we don’t trust the board," says Joseph Montisetse (NUM).Read More
A task team has been created to deal with issues at the Cape Town port, from a shortage of cranes to heavy traffic flows.Read More
Refilwe Moloto shares her thoughts on leadership and the importance of role models.Read More
A founding member of Two Oceans has raised red flags about sponsorship issues, financial mismanagement and conflicts of interest.Read More
The National Energy Regulator has called on the public to share their views before 20 January 2020. Click here to add your voice.Read More
Food writer Andrea Burgener argues that while juicing can make a difference to your health, it's not necessarily in a positive wayRead More
While obedience training can be taught to dogs of all ages, there's a small window period for when puppies must be socialised.Read More
Clinical psychologist Ruth Ancer says it's parents who need to rethink their tendency to label food as good or bad.Read More
The influential professor of education discusses the importance of reinforcing the values you are trying to teach your children.Read More
Mpho Popps shares his views about modelling to his daughter what a good relationship with a man should look like.Read More
Your boredom is very insightful. Writer Anna Hartford shares her thoughts on why we should be more invested in understanding it.Read More
CAR magazine technical consultant Nicol Louw runs through the vital checks you can get the experts to do and those to do yourself.Read More
Tanya Bothma and Dr Dr Greg Calligaro chat to Pippa Hudson on the second anniversary of the life-changing procedure.Read More
CapeTalk host Pippa Hudson reflects on some of the best books released this year and discusses a few gems with local publishers.Read More
If your child has a phone, she’s seen pornography. Refilwe Moloto interviews Dean McCoubrey of online safety firm MySocialLife.Read More