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'I am harassed by debt collectors because Telkom refused to cancel service'

29 May 2019 10:35 AM
Tags:
Telkom
Telkom poor service

Irate customer explains how the communication giant still hasn't disconnected his phone line a year later and still bills him.

Dr Roy Bane is one of the Telkom customers who are experiencing poor customer service from the communication giant.

He explains that in the course of shutting down the operation of his practice in Table View he contacted Telkom to ask them to cancel the phone service.

It is now more than a year and Telkom still has not cancelled the service.

He says people at two Telkom offices assured him the service would be cancelled but still nothing. In addition to that, he now has to deal with debt collectors who are constantly calling him demanding that he pay for the phone line.

Read: Telkom wouldn't end her contract, then she got scammed by a fake customer agent

Also Read: I cancelled my Telkom line, but I'm still being billed - irate customers recount

I sent them an email notifying them that I need to close the line. Two days later I received a response saying they have received my email.

Dr Roy Bane, irate Telkom customer

I now get phone calls on my cellphone saying that I still owe the money but I can't contact anyone because there is no number to contact.

Dr Roy Bane, irate Telkom customer

I would like to go to court because I have all the papers here but they don't seem to want to do that either.

Dr Roy Bane, irate Telkom customer

All efforts to contact Telkom by CapeTalk's Breakfast team failed.

To hear the rest of the conversation, listen below:


29 May 2019 10:35 AM
Tags:
Telkom
Telkom poor service

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