Streaming issues? Report here
Kieno Kammies 2019 1500 BW Kieno Kammies 2019 1500 BW
Today with Kieno Kammies
09:00 - 12:00
volume_up
volume_mute

Up Next: The Midday Report with Clement Manyathela
See full line-up
Today with Kieno Kammies
09:00 - 12:00
Home
arrow_forward
Business

Mango responds to passenger irked after losing Rolex watch on flight

12 June 2019 10:11 AM
Tags:
Mango Airlines
Airline theft

The airline says it takes limited responsibility for any valuables left in bags.

A Mango Airlines passenger says he lost a cellphone and a Rolex watch after the cabin crew told him to hand over his "carry-on luggage" to be stored during the flight.

Sebastian, who was on a flight from Johannesburg to Cape Town last month says he has opened a criminal case and has communicated with Mango Airlines to query the losses but has received no response.

Mango Airlines general manager Noelan Rungasamy talks to Kieno Kammies and explains when bags are removed from the cabin, the crew usually ask the passenger to remove any valuables because Mango takes very limited responsibility for such items in bags.

However, he says Mango will assist in any way possible in trying to resolve the matter.

Read: High-end perfumes the first items to be sniffed out by airline baggage thieves

Unfortunately, this is a reality within the entire industry. Theft is a problem and we are working consistently with various airport authorities to try to resolve and curb theft on airlines.

Noelan Rungasamy, General manager - Mango Airlines

We communicate with our passengers. There are terms and conditions that advice passengers to remove valuables either from checked or unchecked luggage from their bags which are off sight and keep it on person.

Noelan Rungasamy, General manager - Mango Airlines

We also have staff that are trained and when these bags are removed there is information that is provided.

Noelan Rungasamy, General manager - Mango Airlines

To hear the rest of the conversation, listen below:

Subscribe to our Business Wrap Newsletter


12 June 2019 10:11 AM
Tags:
Mango Airlines
Airline theft

Recommended

More from Business

Dudu Myeni

Gross misconduct. Dishonesty. Recklessness - what 'delinquent director' means

2 June 2020 9:15 AM

Only very serious wrongdoing will get one declared a “delinquent director for life”, says Advocate Fay Mukaddam.

Share this:
Read More arrow_forward

Lockdown levels South Africa Covid-19 coronavirus 123rf

Hard decisions - a CEO talks about navigating the turbulence of Covid-19

1 June 2020 8:31 PM

National and business leaders have had to make some difficult decisions and will be expected to make many more as the crisis continues.

Share this:
Read More arrow_forward

Cash money rands

Purchasing Managers' Index remains in depressed territory

1 June 2020 7:37 PM

The Purchasing Managers' Index remains dismal, stuck, depressed - suggesting subdued activity.

Share this:
Read More arrow_forward

car motoring 123rf

Vehicles sales fail to kick-start into motion

1 June 2020 6:59 PM

As expected, the total lockdown that was in force resulted in almost zero vehicle sales.

Share this:
Read More arrow_forward

covid-19 coronavirus economy 123rfbusiness 123rflifestyle 123rf recession

What are the economic policy directions SA can take from here?

1 June 2020 6:48 PM

Covid-19 and the lockdown is a highly complex situation that will require new thinking that evolves over time.

Share this:
Read More arrow_forward

Kigali Rwanda 123rf 123rfbusiness 123rflifestyle 123rfAfrica

Rwanda’s rapidly industrialising economy is getting a R35 billion Silicon Valley

1 June 2020 12:13 PM

"Rwanda - they don't feel sorry for themselves. They don't blame foreigners or the rest of the world," says Nicky Verd.

Share this:
Read More arrow_forward

Beer drinker lover beard 123rf 123rfbusiness 123rfhealth 123rflifestyle

'People queue in chairs outside Tops while SAB unloads precious, precious cargo'

1 June 2020 9:42 AM

"I’m here for work purposes," says EWN reporter Petrus Botha.

Share this:
Read More arrow_forward

Smiley happy emoji emoticon

‘Significant’ petrol price hike on Wednesday is indicative of good news

1 June 2020 8:46 AM

Expect a petrol price hike of about R1.20 per litre as the world economy gets into gear once more.

Share this:
Read More arrow_forward

fikile-mbalula-briefing-30-maypng

Curfew on public transport to be lifted, domestic air travel phased in

30 May 2020 4:44 PM

Transport Minister Fikile Mbalula outlined the relaxation of transport regulations under Level 3 of the national lockdown during a media briefing on Saturday.

Share this:
Read More arrow_forward

Drive-in cinema 123rf 123rfbusiness 123rflifestyle

Cape Town gets a drive-in cinema - with an LED screen for daytime watching

29 May 2020 2:39 PM

Initially, it’ll allow up to 150 cars, says Mother City Drive-In co-founder Lyle Masters.

Share this:
Read More arrow_forward