Mango responds to passenger irked after losing Rolex watch on flight

A Mango Airlines passenger says he lost a cellphone and a Rolex watch after the cabin crew told him to hand over his "carry-on luggage" to be stored during the flight.

Sebastian, who was on a flight from Johannesburg to Cape Town last month says he has opened a criminal case and has communicated with Mango Airlines to query the losses but has received no response.

Mango Airlines general manager Noelan Rungasamy talks to Kieno Kammies and explains when bags are removed from the cabin, the crew usually ask the passenger to remove any valuables because Mango takes very limited responsibility for such items in bags.

However, he says Mango will assist in any way possible in trying to resolve the matter.

Read: High-end perfumes the first items to be sniffed out by airline baggage thieves

Unfortunately, this is a reality within the entire industry. Theft is a problem and we are working consistently with various airport authorities to try to resolve and curb theft on airlines.

Noelan Rungasamy, General manager - Mango Airlines

We communicate with our passengers. There are terms and conditions that advice passengers to remove valuables either from checked or unchecked luggage from their bags which are off sight and keep it on person.

Noelan Rungasamy, General manager - Mango Airlines

We also have staff that are trained and when these bags are removed there is information that is provided.

Noelan Rungasamy, General manager - Mango Airlines

To hear the rest of the conversation, listen below:


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