A hotly anticipated charity match between tennis legends Roger Federer and Rafael Nadal has got South African fans in a spin.
The Grand Slam champions will be making the trip to Cape Town for the exhibition game in February and of course sports fanatics want to know when and where they can get their hands on tickets.
It was announced on the ATP Tour’s official website that tickets would go on sale in September, but a Google search yields results from ticketing platforms offering tickets for sale and claiming they're selling out fast.
CapeTalk listener Elle saw tickets advertised on Viagogo and paid a total of R40,700 for five “lower tier” tickets.
That worked out at R6,300 per ticket, plus a R36 delivery fee for each ticket and an additional booking fee (for each ticket) of R1,813.
However, after reading a number of unfavourable reviews of Viagogo and learning that tickets would not be going on sale until September, Elle contacted Viagogo to request a refund - she also cancelled her credit card.
But Viagogo told Elle she cannot get a refund for the tickets. Frustrated, Elle wrote to consumer journalist Wendy Knowler.
Wendy did her own research, following the steps on Viagogo that Elle had taken to book her tickets.
The site creates a sense of urgency, giving you eight minutes to confirm or lose the tickets, and claiming that less than 1% of tickets to the match are still available, out of 55,000. All lies!— Wendy Knowler, Consumer journalist
On Tuesday's John Maytham Show the Roger Federer Foundation confirmed that no sites currently offering tickets for the match were in possession of any tickets, nor have guaranteed access to the allocation of tickets they purport to already be selling.
Hence there is no guarantee for buyers that they will receive what they have paid for or that they pay the price the real ticket price. Fans can register on the website www.match-in-africa.com and will be directly informed about when and where they can buy tickets.— Janine Handel, CEO - Roger Federer Foundation
Wendy sent a media request to Viagogo's customer services email address, but to date (17 July) had not received a reply.
At best, those with Viagogo tickets to the match have grossly overpaid for those tickets, benefitting Viagogo with those exorbitant fees, for what is a charity match.— Wendy Knowler, Consumer journalist
Listen to the full interview below: