Streaming issues? Report here
John Maytham 2019 1500 BW
Afternoon Drive with John Maytham
15:00 - 18:00
volume_up
volume_mute

Up Next: The Money Show with Bruce Whitfield
See full line-up
Afternoon Drive with John Maytham
15:00 - 18:00
Home
arrow_forward
Business

MultiChoice boss apologises for not warning DStv subscribers on billing changes

10 October 2019 4:00 PM
Tags:
DStv
Multichoice
CEO
CHARGES
Mark Rayner
DStv billing
DStv account
MultiChoice CEO Mark Rayner concedes that the service should have given subscribers a heads up about the new billing system.

MultiChoice South Africa CEO Mark Rayner has apologised to DStv subscribers who were affected by changes to its billing system.

A number of subscribers reported being overcharged on their monthly bills.

Rayner advises that DStv has implemented a new billing in an effort to simplify account payments for a range of services.

In consolidating the process, DStv Price Lock customers were billed in advance, in a once-off adjustment, to align payment dates.

DStv Price Lock customers were billed twice for a specific line item on their accounts, Rayner explains.

In the month of October, the customers got billed twice for that component.

Mark Rayner, CEO - MultiChoice South Africa

Subscribers have been reassured that this once-off adjustment will not affect the overall cost or duration of their Price Lock contracts.

We tried to consolidate our complicated account structure. In doing that, we made a couple of slip-ups.

Mark Rayner, CEO - MultiChoice South Africa

Rayner apologises for not notifying DStv subscribers about the billing changes in advance.

We can't be excused for making that clear to customers upfront.

Mark Rayner, CEO - MultiChoice South Africa

We certainly don't believe we did a good job of communicating. We do apologise for that.

Mark Rayner, CEO of MultiChoice South Africa

Read this article on the DStv website for a detailed explanation.

Listen to the discussion on Today with Kieno Kammies:

Subscribe to our Business Wrap Newsletter


10 October 2019 4:00 PM
Tags:
DStv
Multichoice
CEO
CHARGES
Mark Rayner
DStv billing
DStv account

More from Business

191018gwedegif

Analyst Chris Yelland gives Mantashe's energy plan a thumbs up

18 October 2019 4:54 PM

Government's new energy plan has been announced as the country deals with load shedding caused by Eskom's low generating capacity.

Share this:
Read More arrow_forward

160525HoutBayImizamoYethu.jpg

Meet Johnny Miller, the man using drone photography to change peoples' views

18 October 2019 2:46 PM

Photographer Johnny Miller discusses the impact of his moving work and how he captures his eye-opening images.

Share this:
Read More arrow_forward

171127natasha-mazzonejpg

'It turns out DA MP Natasha Mazzone was right about load shedding'

18 October 2019 1:34 PM

Last month, Eskom shut down claims by the Democratic Alliance that load shedding was on the cards.

Share this:
Read More arrow_forward

ea23d8d2-1283-4d6b-9bb6-dc96aad1f1cf.jpg

City says it will re-evaluate R100 lease fee once CT Stadium brings in money

18 October 2019 1:10 PM

Cape Town stadium will be leased to a municipal body that's subsidised by the city for R100 per annum.

Share this:
Read More arrow_forward

cemairjpg

Aviation body re-issues CemAir operating certificates

18 October 2019 11:30 AM

Sacca executive for corporate services Phindiwe Gwebu says the airline has given them an assurance that all issues are resolved.

Share this:
Read More arrow_forward

master-cardjpg

Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank

18 October 2019 10:23 AM

Handsfree pickpocketing is a myth, says consumer journalist Wendy Knowler. But risks remain, suggests a case she took on.

Share this:
Read More arrow_forward

Mara Group

Dubai-based Mara Group opens South Africa’s first smartphone factory

18 October 2019 9:18 AM

The Money Show’s Bruce Whitfield interviews Toby Shapshak (Publisher at Stuff magazine) about the R1.5 billion investment.

Share this:
Read More arrow_forward

Divorce

Considering divorce? How to avoid getting poorer in the process

17 October 2019 2:43 PM

Personal finance expert Warren Ingram warns that divorce almost always destroys wealth. Here’s how to not lose your money.

Share this:
Read More arrow_forward

Light bulb against dark background, electricity, load shedding. Image: Pexels.

Eskom management inept says Sasmef, Cosatu calls for board's removal

17 October 2019 1:57 PM

Sasmef president Tebogo Kaas calculates cost of rolling blackouts, while union's Mike Shingange says Eskom board must go.

Share this:
Read More arrow_forward

basetsana-kumalojpg

'We discuss stocks and options with our children at the dinner table'

17 October 2019 1:51 PM

Bruce Whitfield interviews Basetsana Kumalo about her attitude to money (hopes and fears, successes and failures, etc.).

Share this:
Read More arrow_forward