Streaming issues? Report here
CapeTalk logo 2017 1500 x 1500
Best of Talk
01:00 - 04:00
volume_up
volume_mute

Up Next: Early Breakfast with Abongile Nzelenzele
See full line-up
Best of Talk
01:00 - 04:00
Home
arrow_forward
Business

MultiChoice boss apologises for not warning DStv subscribers on billing changes

10 October 2019 4:00 PM
Tags:
DStv
Multichoice
CEO
CHARGES
Mark Rayner
DStv billing
DStv account
MultiChoice CEO Mark Rayner concedes that the service should have given subscribers a heads up about the new billing system.

MultiChoice South Africa CEO Mark Rayner has apologised to DStv subscribers who were affected by changes to its billing system.

A number of subscribers reported being overcharged on their monthly bills.

Rayner advises that DStv has implemented a new billing in an effort to simplify account payments for a range of services.

In consolidating the process, DStv Price Lock customers were billed in advance, in a once-off adjustment, to align payment dates.

DStv Price Lock customers were billed twice for a specific line item on their accounts, Rayner explains.

In the month of October, the customers got billed twice for that component.

Mark Rayner, CEO - MultiChoice South Africa

Subscribers have been reassured that this once-off adjustment will not affect the overall cost or duration of their Price Lock contracts.

We tried to consolidate our complicated account structure. In doing that, we made a couple of slip-ups.

Mark Rayner, CEO - MultiChoice South Africa

Rayner apologises for not notifying DStv subscribers about the billing changes in advance.

We can't be excused for making that clear to customers upfront.

Mark Rayner, CEO - MultiChoice South Africa

We certainly don't believe we did a good job of communicating. We do apologise for that.

Mark Rayner, CEO of MultiChoice South Africa

Read this article on the DStv website for a detailed explanation.

Listen to the discussion on Today with Kieno Kammies:

Subscribe to our Business Wrap Newsletter


10 October 2019 4:00 PM
Tags:
DStv
Multichoice
CEO
CHARGES
Mark Rayner
DStv billing
DStv account

More from Business

small-business-cjpg

Positioning your business for success

23 January 2020 8:25 PM

Positioning your business for success - what does this phrase even mean?

Share this:
Read More arrow_forward

invest.JPG

This is how you should invest your money for the next decade

23 January 2020 7:57 PM

Personal Finance - Tips on how to invest your money.

Share this:
Read More arrow_forward

Bruce and CNN business ed Richard Quest in Davos, 2020

#WEF2020: Bruce Whitfield live from Davos

23 January 2020 7:07 PM

CNN business editor Richard Quest pulled no punches about South Africa when Bruce Whitfield interviewed him in Davos earlier.

Share this:
Read More arrow_forward

Vitality Air

People are buying tinned air for R330 per can. We’re not kidding

23 January 2020 2:32 PM

Vitality Air (from Canada) bottles air in the Swiss Alps then sells it for $23 a can. It’s like The Lorax (Dr Seuss), but real.

Share this:
Read More arrow_forward

eskom-logojfif

I've been asked to speak for Eskom, not spin for them - Sikonathi Mantshantsha

23 January 2020 12:31 PM

Incoming spokesman Sikonathi Mantshantsha says he'll continue contributing to the people of SA through his appointment at Eskom.

Share this:
Read More arrow_forward

Mahindra KUV100

Cheapest new car in South Africa: 'Well-built and a lot of car for the price'

23 January 2020 11:55 AM

The Mahindra KUV100 is the most affordable new car in South Africa. Motoring journalist Ciro de Siena took it for a drive.

Share this:
Read More arrow_forward

130520WindFarm.jpg

'Approval of Boulders Wind Farm equal to placing 45 turbines on Table Mountain'

23 January 2020 11:52 AM

Peter Pickford says go-ahead for West Coast project a classic example of govt rushing a development, not considering consequences.

Share this:
Read More arrow_forward

191119-andre-de-ruyter-edjpg

New Eskom CEO says he doesn't want forced retrenchments

23 January 2020 10:53 AM

CEO André de Ruyter sat down with Business Insider SA and says 'significant changes' are coming at the beleaguered power utility.

Share this:
Read More arrow_forward

children-diversity-multiracial-friendships-kids-smiling-school-creche-class123rf

'Act as if you love your children above all else'

23 January 2020 10:48 AM

For the first time, the World Economic Forum ranks the climate crisis as the main risk the world will be facing this decade.

Share this:
Read More arrow_forward

insurance-policyjpg

When insurance claims go wrong

22 January 2020 8:52 PM

Be mindful of what you're disclosing at the time you take out a policy.

Share this:
Read More arrow_forward