MTN to roll out additional ID verification measures by end of year
Contract fraud is becoming rife in South Africa because of the high incidence of identity theft.
Consumers who discover fraudulent debit orders on their bank accounts face a nightmare of red tape to sort out the problem and avoid blacklisting if they stop the payment.
Consumer journalist Wendy Knowler followed up on a complaint by Johannesburg resident Steven Andrews, who found himself debited by service provider MTN, with whom he had never had an account.
I had a sneaky suspicion that MTN actually had no documentation (for the fraudster). I asked for documentation and they refused. They said the only way they would give me the information is if I got a subpoena.Steven Andrews, ID fraud victim
I went to the police and I laid a criminal case against MTN, which is not easy to do.Steven Andrews, ID fraud victim
MTN told Knowler that the fraudster did in fact present the relevant, yet fraudulent Rica information required to open an account. Misinformation had led to Andrews being instructed to get a subpoena.
The case has now been resolved and MTN says it is testing an in-store biometric authentification system, along with mobile and online solutions to limit contract fraud.
These are set to be rolled out at the end of the year.
Listen to the complete discussion here:
This article first appeared on 702 : MTN to roll out additional ID verification measures by end of year
We all have a part to play to end the scourge of violence against women.Read More
Students allege it's impossible to get clarity from CPUT on their studies in 2020, which is when the BTech degree is phased out.Read More
The organisation teaches at-risk youth from underprivileged communities life skills through interactions with shelter dogs.Read More
An emotional survivor shares his story on-air, with further insight provided by MatrixMen and a former Childline director.Read More
The repo rate is the rate at which the central bank lends money to commercial banks.Read More
Hawks spokesperson Brigadier Hangwani Mulaudzi explains the charges faced by the ANC MP.Read More
V&A Waterfront's Andre Blaine says 150,000 visitors, both passengers and crew, are expected during the 2019/2020 cruise season.Read More
A Cape Town woman, 60, booked her holiday with Flight Centre but was unable to board her flight because her passport was expired.Read More
A former exec at Media24 is alleged to have sexually assaulted a number of boys when he was a teacher, a News24 expose uncovers.Read More