Streaming issues? Report here
John Maytham 2019 1500 BW
Afternoon Drive with John Maytham
15:00 - 18:00
volume_up
volume_mute

Up Next: The Money Show with Bruce Whitfield
See full line-up
Afternoon Drive with John Maytham
15:00 - 18:00
Home
arrow_forward
Local

MTN to roll out additional ID verification measures by end of year

7 November 2019 4:13 PM
Tags:
MTN
Wendy Knowler
Knowler Knows Consumer Talk
ID Fraud
Contract fraud
Consumer journalist Wendy Knowler followed up on a case of subscriber fraud due to ID theft.

Contract fraud is becoming rife in South Africa because of the high incidence of identity theft.

Consumers who discover fraudulent debit orders on their bank accounts face a nightmare of red tape to sort out the problem and avoid blacklisting if they stop the payment.

Consumer journalist Wendy Knowler followed up on a complaint by Johannesburg resident Steven Andrews, who found himself debited by service provider MTN, with whom he had never had an account.

I had a sneaky suspicion that MTN actually had no documentation (for the fraudster). I asked for documentation and they refused. They said the only way they would give me the information is if I got a subpoena.

Steven Andrews, ID fraud victim

I went to the police and I laid a criminal case against MTN, which is not easy to do.

Steven Andrews, ID fraud victim

MTN told Knowler that the fraudster did in fact present the relevant, yet fraudulent Rica information required to open an account. Misinformation had led to Andrews being instructed to get a subpoena.

The case has now been resolved and MTN says it is testing an in-store biometric authentification system, along with mobile and online solutions to limit contract fraud.

These are set to be rolled out at the end of the year.

Listen to the complete discussion here:


This article first appeared on 702 : MTN to roll out additional ID verification measures by end of year


7 November 2019 4:13 PM
Tags:
MTN
Wendy Knowler
Knowler Knows Consumer Talk
ID Fraud
Contract fraud

More from Local

women-abuse-violence-assaultjpg

What will it take to end gender-based violence?

21 November 2019 5:46 PM

We all have a part to play to end the scourge of violence against women.

Share this:
Read More arrow_forward

170913 CPUT

CPUT part-time students on 'rollercoaster ride' over alternative to BTech degree

21 November 2019 5:36 PM

Students allege it's impossible to get clarity from CPUT on their studies in 2020, which is when the BTech degree is phased out.

Share this:
Read More arrow_forward

underdog-project-facebook-image-photojpg

Cape Town project pairs vulnerable teens with shelter dogs to empower both

21 November 2019 5:34 PM

The organisation teaches at-risk youth from underprivileged communities life skills through interactions with shelter dogs.

Share this:
Read More arrow_forward

170915depressedsadgif

'Behind every man is a childhood' - male survivor of sexual abuse speaks out

21 November 2019 3:19 PM

An emotional survivor shares his story on-air, with further insight provided by MatrixMen and a former Childline director.

Share this:
Read More arrow_forward

150923Lesetja-Kganyago.jpg

Repo rate to remain unchanged at 6.5%

21 November 2019 3:12 PM

The repo rate is the rate at which the central bank lends money to commercial banks.

Share this:
Read More arrow_forward

171020bongani-bongo00jpg

Former state security minister Bongani Bongo out on bail for corruption

21 November 2019 1:50 PM

Hawks spokesperson Brigadier Hangwani Mulaudzi explains the charges faced by the ANC MP.

Share this:
Read More arrow_forward

queen-elizabeth2jpg

V&A Waterfront cruise terminal expects 90% increase in visitors this season

21 November 2019 1:21 PM

V&A Waterfront's Andre Blaine says 150,000 visitors, both passengers and crew, are expected during the 2019/2020 cruise season.

Share this:
Read More arrow_forward

travel-map-geography-pexels-photojpeg

Flight Centre responds to claims that it sabotaged CT's woman's dream holiday

21 November 2019 12:30 PM

A Cape Town woman, 60, booked her holiday with Flight Centre but was unable to board her flight because her passport was expired.

Share this:
Read More arrow_forward

school-hallway-pexels-photojpeg

News24 exposes how former media exec Willem Breytenbach 'preyed on young boys'

21 November 2019 11:32 AM

A former exec at Media24 is alleged to have sexually assaulted a number of boys when he was a teacher, a News24 expose uncovers.

Share this:
Read More arrow_forward

181203trevorgif

Trevor Noah on Grammy nod: 'I almost cried'

21 November 2019 9:58 AM

In a Facebook post, Mzansi's very own Trevor Noah speaks fondly of his fellow nominees and shares anecdotes about each of them.

Share this:
Read More arrow_forward