Streaming issues? Report here
volume_up
volume_mute

Home
arrow_forward
Business

You don't have to pay if your car is fixed without your prior consent

12 November 2019 12:59 PM
Tags:
National Consumer Commission
Consumer Protection Act
Car dealership
repairs
service
vehicle owner
It's simple. No quote, no work. The National Consumer Commission explains the basic consumer rights that vehicle owners have.

It's illegal for car dealerships and service centres to service or repair vehicles before getting the green light from the vehicle owner.

Service centres and repair shops are required by law to first consult with the motorist and provide them with a quotation of the intended work.

RELATED: Dealerships must pay for cars damaged or stolen in their care, it's the law

Service providers can only go ahead once the vehicle owner has agreed to the quotation and authorised the work, explains the National Consumer Commission.

If service centres repair or install a new car part without the vehicle owner's consent, then the vehicle owner is not liable to pay.

Commission prosecutions boss Joseph Selolo explains that the Consumer Protection Act is clear on the rights of vehicle owners.

If they do install a part with prior notification and consent, you don't have to pay for that.

Joseph Selolo, Director of Prosecutions - National Consumer Commission

Selolo adds that service providers must give a detailed explanation of the potential risks of leaving a vehicle in their care.

They are required to exercise a degree of care, skill and diligence.

Joseph Selolo, Director of Prosecutions - National Consumer Commission

They are liable for any loss that you will suffer... it's not enough for them to just put up the sign.

Joseph Selolo, Director of Prosecutions - National Consumer Commission

They have to give you the detail of the risk you are facing.

Joseph Selolo, Director of Prosecutions - National Consumer Commission

Listen to the discussion on CapeTalk's Melanie Rice:

Image: Pexels.

Subscribe to our Business Wrap Newsletter


12 November 2019 12:59 PM
Tags:
National Consumer Commission
Consumer Protection Act
Car dealership
repairs
service
vehicle owner

More from Business

ramaphosa-gordhan-mantashe-eskom-meeting-khusela-diko-tweetjpg

Eskom saboteurs are the empty suits that are running SA - Sikonathi Mantshantsha

13 December 2019 2:05 PM

The Daily Maverick's Sikonathi Mantshantsha says government leadership is truly to blame for the current Eskom mess.

Share this:
Read More arrow_forward

Lana Marks United States Ambassador to South Africa

Donald Trump’s new SA ambassador Lana Marks talks trade, rugby and impeachment

13 December 2019 10:37 AM

Refilwe Moloto interviews Marks on her first visit to Cape Town since taking up her new role.

Share this:
Read More arrow_forward

sarb-bank-notesjpeg

Reserve Bank Governer: Our task is not to bail out Eskom or any SOEs

13 December 2019 8:37 AM

Sarb Governor Lesetja Kganyago highlights responsibilities of Reserve Bank and why interest rates are a tool not policy objective.

Share this:
Read More arrow_forward

debt-managementjpeg

How to know if your finances are on track after a lousy year

12 December 2019 8:05 PM

How do you measure if you are financially on track after a lousy year?

Share this:
Read More arrow_forward

190918saudijpg

Aramco is now the world's largest listed company

12 December 2019 7:23 PM

This massive state oil producer is now the world's first $2 trillion company.

Share this:
Read More arrow_forward

Solar

How this CEO is putting surplus power back into the Eskom grid

12 December 2019 7:19 PM

Is there an option for mass solar supply to South Africa in the near future? This entrepreneur thinks so.

Share this:
Read More arrow_forward

Solar and wind solutions

Eskom: Some solutions right now

12 December 2019 6:31 PM

What are the immediate and existing solutions to Eskom's generation issues?

Share this:
Read More arrow_forward

81a3255d-f359-4d9d-99ef-4b30a09cca2e.jpg

Why we can't place all our SOEs under business rescue

12 December 2019 5:43 PM

Should we use business rescue to save all our parastatals? Specialist attorney Gareth Cremen explains why that's not a good idea.

Share this:
Read More arrow_forward

Sabotage pliers cable cutting

'I trust my members. It’s not in their capacity to sabotage Eskom'

12 December 2019 1:13 PM

"We don’t trust those engineers at Eskom. We don’t trust management and we don’t trust the board," says Joseph Montisetse (NUM).

Share this:
Read More arrow_forward

a831fb5f-2667-445f-b98a-91d01c9ca404.jpg

Task team plans to alleviate Cape Town port congestion

12 December 2019 1:11 PM

A task team has been created to deal with issues at the Cape Town port, from a shortage of cranes to heavy traffic flows.

Share this:
Read More arrow_forward