Understanding the technical glitches associated with Sars e-filing

Tax Season 2015 is underway and South Africans have kicked it off with a promising start.

But we received a recent complaint from an individual who claims that he has been unable to get a calculation for his e-filing with the South African Revenue Service (Sars).

(Also read our article: Sars gives tips on Tax Season 2015)

Mark Kingon, Group Executive for Escalation and Support at Sars, spoke to us to explain the case and others that may be experiencing similar difficulties.

According to Kingon users need to ensure that their internet browser and related software such as Adobe Acrobat are up to date.

We are not aware of any complaints on a broad basis related to this. We are investigating.

Mark Kingon, Group Executive for Escalation and Support at Sars

He says when the call centre receives such complaints; they test the system in-house to confirm if there is a problem.

(Also read our article: Sars to clamp down on tax fraudsters to meet R1.1 trillion target)

Kingon advises that after he personally attempted the e-filing calculation, without fault on two different browsers.

Listen to the full conversation from CapeTalk’s Breakfast with Kieno Kammies:

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