Streaming issues? Report here
CapeTalk logo 2017 1500 x 1500 CapeTalk logo 2017 1500 x 1500
Best of CapeTalk
22:00 - 00:00
volume_up
volume_mute

Up Next: Early Breakfast with Africa Melane
See full line-up
Best of CapeTalk
22:00 - 00:00
Home
arrow_forward
Business

The horror of the late Christmas champagne

12 February 2020 7:52 PM
Tags:
champagne
Wendy Knowler
Knowler Knows Consumer Talk

Wendy Knowler, consumer journalist, this week talks about the frustrations online shoppers in South Africa have to deal with.

Buying stuff online and it does not come, or it's late or it's the wrong item, is something South African online shoppers know too well

Wendy Knowler, consumer journalist, has some horror stories from Christmas.

You get those people who do an entire shop on a retail site like takealot. They're leaving for their holiday destination on the 19th. They order well ahead of time and then one order is not available and holds the whole thing back- or it arrives after Christmas. The hot points are Christmas and then of course Valentine's Day.

Wendy Knowler, consumer journalist

I've got a personal case going on right now. I ordered something on the 19th of Jan - the delivery promise was five to 10 working days. Wait for me to ask where are the items. Last week I got a cut and paste "we'll look into it" and now my e-mails are getting ignored.

Wendy Knowler, consumer journalist

Listen to the entire interview about the joys and frustrations of internet shopping in South Africa below.

Get the 10 most-read articles of the week from Bruce Whitfield’s The Money Show, emailed to you every Friday morning.


This article first appeared on 702 : The horror of the late Christmas champagne


12 February 2020 7:52 PM
Tags:
champagne
Wendy Knowler
Knowler Knows Consumer Talk

More from ConsumerTalk with Wendy Knowler

cellphone-mobile-phone-user-chat-texting-SMS-apps-city-skyline-123rf

Here's how to stop dodgy subscription services from depleting your airtime

29 July 2020 6:44 PM

Unwanted charges on your cell bill? Struggling to unsubscribe from rogue content services that you never signed up for? Here's what you can do.

Share this:
Read More arrow_forward

covid-19-hand-sanitiser-face-mask-hygiene-sanitation-coronavirus-123rf 123rf

You may be using a hand sanitiser that doesn't work against Covid, expert warns

8 July 2020 6:04 PM

Hand sanitiser has become a highly sought-after product amid the coronavirus pandemic. But are all of them effective? Wendy Knowler investigates.

Share this:
Read More arrow_forward

Missing Image Placeholder

This insurance company says it is paying out business interruption claims

24 June 2020 8:40 PM

Wendy Knowler, Consumer Ninja, investigates non-payment of business interruption claims during the Covid-19 lockdown.

Share this:
Read More arrow_forward

woman-on-cell-phone-pexels-freejpeg

'He sent through a fake bank payment notification' - beware Gumtree scammers

3 June 2020 4:47 PM

As South Africans look for ways to make extra cash, Gumtree South Africa has warned consumers not to fall prey to online fraudsters.

Share this:
Read More arrow_forward

Missing Image Placeholder

The Ombudsman for Short-Term Insurance report - what were the complaints?

27 May 2020 7:58 PM

The Ombud for Short Term Insurance’s aim is to resolve short term insurance complaints ''fairly, efficiently and impartially''.

Share this:
Read More arrow_forward

Missing Image Placeholder

When credit life insurance goes wrong because of a UIF payment

20 May 2020 7:51 PM

Wendy Knowler, consumer Ninja, on the small print and pitfalls of credit life insurance.

Share this:
Read More arrow_forward

191118bankingjpg

The banking report is out - our Consumer Ninja takes a look

13 May 2020 8:00 PM

The annual banking ombuds report has been released. Were they good, were they bad; how many complaints have been received?

Share this:
Read More arrow_forward

Cars-For Sale-Automotive-Industry-Dealership-Vehicles-service-wheels-123rf

Car sales and repairs reopen, but no clarity on motor licensing offices just yet

13 May 2020 5:17 PM

Car dealerships and repair shops have been allowed to reopen under very strict conditions, explains consumer journo Wendy Knowler.

Share this:
Read More arrow_forward

claim-deniedjpg

Consumer Ninja: Many credit life claims are being rejected

6 May 2020 8:00 PM

It seems many credit life claims are being rejected. Here are nine companies that were named and shamed in a new report.

Share this:
Read More arrow_forward

Missing Image Placeholder

Do I still have to pay my gym membership (and other consumer-related questions)?

29 April 2020 3:31 PM

You can send your consumer-related questions and queries to consumer journalist Wendy Knowler via consumer@knowler.co.za

Share this:
Read More arrow_forward

More from Good to Know with Wendy Knowler

Loan lending

Payment holidays from the banks - can they be trusted?

25 March 2020 7:57 PM

Consumer Ninja, Wendy Knowler, on payment holidays from banks in which you get a break from interest and repayment of debt.

Share this:
Read More arrow_forward

cellphone-phone-mobile-device-woman-shocked-laptop-technology

How to stop a thief from getting his hands on your phone Apps

5 February 2020 7:50 PM

Wendy Knowler, consumer journalist, on how to safeguard your phone - most importantly - the banking details on your phone apps.

Share this:
Read More arrow_forward

Broke young man empty wallet no money finances 123rfpersonalfinance 123rf

Are banks and corporates allowed to activate early December payment?

11 December 2019 8:18 PM

Wendy Knowler looks into the practice of many banks and corporates of “unilaterally” activating an early debit for December payment.

Share this:
Read More arrow_forward

Missing Image Placeholder

Only Germans take Black Friday more seriously than South Africans

28 November 2019 3:52 PM

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

Missing Image Placeholder

We paid before the family arrived with the body – Old Mutual

21 November 2019 9:25 AM

Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.

Share this:
Read More arrow_forward

Phone

Can’t find your phone? Drop everything – thieves can get into your banking app!

14 November 2019 10:55 AM

Did someone steal your phone? Contact your bank without hesitation warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

Oops mistake

If you make a mistake when transferring money (EFT) you don’t get it back easily

31 October 2019 1:13 PM

Made a mistake when paying by EFT? You're going to battle to get your money back, warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

Visa

Travelling overseas? It’s becoming vital to get 'visa denial insurance'

24 October 2019 1:55 PM

Consumer journalist Wendy Knowler explains how to get reimbursed if you can’t travel after a failed visa application.

Share this:
Read More arrow_forward

cards

Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank

18 October 2019 10:23 AM

Handsfree pickpocketing is a myth, says consumer journalist Wendy Knowler. But risks remain, suggests a case she took on.

Share this:
Read More arrow_forward

Audi

Used-car buyer? Save yourself a world of pain by asking this one question

10 October 2019 2:57 PM

Wendy Knowler says dealerships don’t do much to explain how you may unknowingly void your warranty and service/maintenance plans.

Share this:
Read More arrow_forward