Streaming issues? Report here
Pippa Hudson 2019 1500 BW 2
Lunch with Pippa Hudson
13:00 - 15:00
volume_up
volume_mute

Up Next: Afternoon Drive with John Maytham
See full line-up
Lunch with Pippa Hudson
13:00 - 15:00
Home
arrow_forward
Business

The horror of the late Christmas champagne

12 February 2020 7:52 PM
Tags:
champagne
Wendy Knowler
Knowler Knows Consumer Talk
Wendy Knowler, consumer journalist, this week talks about the frustrations online shoppers in South Africa have to deal with.

Buying stuff online and it does not come, or it's late or it's the wrong item, is something South African online shoppers know too well

Wendy Knowler, consumer journalist, has some horror stories from Christmas.

You get those people who do an entire shop on a retail site like takealot. They're leaving for their holiday destination on the 19th. They order well ahead of time and then one order is not available and holds the whole thing back- or it arrives after Christmas. The hot points are Christmas and then of course Valentine's Day.

Wendy Knowler, consumer journalist

I've got a personal case going on right now. I ordered something on the 19th of Jan - the delivery promise was five to 10 working days. Wait for me to ask where are the items. Last week I got a cut and paste "we'll look into it" and now my e-mails are getting ignored.

Wendy Knowler, consumer journalist

Listen to the entire interview about the joys and frustrations of internet shopping in South Africa below.

Get the 10 most-read articles of the week from Bruce Whitfield’s The Money Show, emailed to you every Friday morning.

Subscribe to our Business Wrap Newsletter


This article first appeared on 702 : The horror of the late Christmas champagne


12 February 2020 7:52 PM
Tags:
champagne
Wendy Knowler
Knowler Knows Consumer Talk

More from ConsumerTalk with Wendy Knowler

car-dealership-handshakejpg

Read your documents before you sign the deal on your car or house!

19 February 2020 7:46 PM

Wendy Knowler, consumer journalist, on the importance of carefully reading your documents when you buy assets.

Share this:
Read More arrow_forward

beach-holiday-travel-relaxjpg

Attorney to take legal action against timeshare companies over dodgy contracts

19 February 2020 4:40 PM

Cape Town-based attorney Trudie Broekmann will represent dozens of clients who desperately want out of their timeshare contracts.

Share this:
Read More arrow_forward

cellphone-phone-mobile-device-woman-shocked-laptop-technology

How to stop a thief from getting his hands on your phone Apps

5 February 2020 7:50 PM

Wendy Knowler, consumer journalist, on how to safeguard your phone - most importantly - the banking details on your phone apps.

Share this:
Read More arrow_forward

cellphone-phone-mobile-device-woman-shocked-laptop-technology

Your phone isn't secretly listening, but you oughta check those privacy settings

29 January 2020 5:10 PM

Is your cellphone eavesdropping on you?

Share this:
Read More arrow_forward

insurance-policyjpg

When insurance claims go wrong

22 January 2020 8:52 PM

Be mindful of what you're disclosing at the time you take out a policy.

Share this:
Read More arrow_forward

cereal-breakfast-food-cornflakes-bowl-123rf

Dietitian rates top cereals based on nutritional value. Here's how they scored

22 January 2020 4:44 PM

What's in your favourite breakfast cereal? Dietician Gaby Jackson unpacks the nutritional content of 15 popular choices.

Share this:
Read More arrow_forward

multi-prong-plug-wendy-knowlerjfif

Can't use all the sockets of your multi-plug at once? Here's an explanation why

16 January 2020 11:24 AM

Why can't the socket-outlets on multi-plugs be used all at once? Consumer journalist Wendy Knowler looks for answers.

Share this:
Read More arrow_forward

shoprite

Shoprite shrugs off reckless lending charges

15 January 2020 8:19 PM

Shoprite has been found guilty of reckless lending and fined. How serious do companies take such verdicts and fines though?

Share this:
Read More arrow_forward

ecommerce banking

Check your debit orders!

8 January 2020 8:10 PM

Interrogate your debit orders. They often encompass more payments than you think.

Share this:
Read More arrow_forward

zando-logo-facebookjpg

We want our orders! - Irate Zando customers complain about delayed deliveries

18 December 2019 4:55 PM

Online clothing merchant Zando has now apologised for its delayed communication with customers regarding their late orders.

Share this:
Read More arrow_forward

More from Good to Know with Wendy Knowler

cellphone-phone-mobile-device-woman-shocked-laptop-technology

How to stop a thief from getting his hands on your phone Apps

5 February 2020 7:50 PM

Wendy Knowler, consumer journalist, on how to safeguard your phone - most importantly - the banking details on your phone apps.

Share this:
Read More arrow_forward

Broke young man empty wallet no money finances 123rfpersonalfinance 123rf

Are banks and corporates allowed to activate early December payment?

11 December 2019 8:18 PM

Wendy Knowler looks into the practice of many banks and corporates of “unilaterally” activating an early debit for December payment.

Share this:
Read More arrow_forward

181123BlackFriday171

Only Germans take Black Friday more seriously than South Africans

28 November 2019 3:52 PM

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

180831-old-mutual-edjpg

We paid before the family arrived with the body – Old Mutual

21 November 2019 9:25 AM

Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.

Share this:
Read More arrow_forward

Phone

Can’t find your phone? Drop everything – thieves can get into your banking app!

14 November 2019 10:55 AM

Did someone steal your phone? Contact your bank without hesitation warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

Oops mistake

If you make a mistake when transferring money (EFT) you don’t get it back easily

31 October 2019 1:13 PM

Made a mistake when paying by EFT? You're going to battle to get your money back, warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

Visa

Travelling overseas? It’s becoming vital to get 'visa denial insurance'

24 October 2019 1:55 PM

Consumer journalist Wendy Knowler explains how to get reimbursed if you can’t travel after a failed visa application.

Share this:
Read More arrow_forward

cards

Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank

18 October 2019 10:23 AM

Handsfree pickpocketing is a myth, says consumer journalist Wendy Knowler. But risks remain, suggests a case she took on.

Share this:
Read More arrow_forward

Audi

Used-car buyer? Save yourself a world of pain by asking this one question

10 October 2019 2:57 PM

Wendy Knowler says dealerships don’t do much to explain how you may unknowingly void your warranty and service/maintenance plans.

Share this:
Read More arrow_forward

Debit card

Paying with a debit card? Don’t expect a refund on it when returning items

7 October 2019 2:20 PM

Merchants are not allowed to process refunds on debit cards, warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward