Experian: 'If you get a call like this – don’t argue, just put the phone down!'
Last month, credit bureau Experian gave a suspected fraudster access to personal information of 24 million South Africans and 793 749 businesses.

Related article: 'If 24m records have been accessed - that's most of our working population!'
Cellphone and ID numbers, addresses, banking and work details, email addresses, family relationships… the effects of that breach will haunt us for years to come – identity theft and scams are now just so much easier.
"Identity numbers usually sell for 15c per user,” digital forensic investigator Craig Pedersen told Sunday Times.
“Add banking numbers, and people on the black market will pay up to R25 per record.”
Pedersen says fraudsters sell the same information over and over.
The best thing you can do right now is to regularly check your credit report of suspicious activity.
If you suspect that your identity has been stolen, you must apply for a (it’s free) Protective Registration listing with the not-for-profit Southern African Fraud Prevention Service (SAFPS).
Related article: How to never-ever fall prey to ID theft… and info about a free service if you do
Refilwe Moloto interviewed Manie van Schalkwyk (Executive Director at SAFPS) about the huge data breach – almost certainly South Africa’s largest-ever – and how to keep your identity and credit record safe.
These fraudsters are stealing data with one thing in mind: to steal our money! They open accounts in our name, or they take accounts over…
Manie van Schalkwyk, Executive Director - Southern African Fraud Prevention Service
Experian… not all information was stolen… Fraudsters give you enough information to give you confidence that it’s really the bank speaking… Through a process… and fear tactics… The moment you compromise enough information – that’s when they take over your account, in minutes!
Manie van Schalkwyk, Executive Director - Southern African Fraud Prevention Service
If you get a call like that, just put the phone down! Don’t argue, don’t get involved in the conversation. They’re trained and know how to deal with consumers. They know how to get the data out – just put the phone down!
Manie van Schalkwyk, Executive Director - Southern African Fraud Prevention Service
… [Protective Registration] the credit provider gets a warning from us when you or the fraudster apply… pause the credit process and add another verification angle… Go to our website… and apply for protection. It’ll take you five minutes.
Manie van Schalkwyk, Executive Director - Southern African Fraud Prevention Service
Listen to the interview in the audio below.
More from MyMoney Online

'Affordable' classic car market (e.g. VW Beetle) is booming in South Africa
"Affordable classics have grown for the last seven years – even last year," says John Tallodi of Classic Car Passion South Africa.
Read More
4.8 million South Africans have unclaimed benefits worth R42 billion - Liberty
"The money is safe and waiting for you to come forward," says Kabelo van der Merwe of Unclaimed Benefits at Liberty.
Read More
Petrol price goes up by a record R1/litre at midnight - remember to fill up!
This time it’s worth filling up. Transport economist Ofentse Mokwena explains the reasons behind the record fuel price hike.
Read More
Formula - how much you need to stop working for money, forever
How much do you need so you can live off your investments? Certified Financial Planner Paul Roelofse shares a few formulas.
Read More
Want to be poor? Take financial advice from TikTok (satisfaction guaranteed!)
The Money Show’s Bruce Whitfield interviews Nomi Bodlani, Head of Strategic Markets at Allan Gray.
Read More
Suzuki is selling so well in South Africa right now
"The cheapest car is a Suzuki S-Presso," says motoring journo Alex Parker. "I drove one; it’s much less terrible than I thought!"
Read More
The JSE is near record highs – while the economy crashes and burns
The JSE is near record levels; what are investors smoking? Personal finance advisor Warren Ingram explains the disconnect.
Read More
Sun International declares huge drop in income, loss of R1.1 billion
The Money Show’s Bruce Whitfield interviews Sun International Group CEO Anthony Leeming.
Read More
Stadio – spun out from Curro – is enrolling far more students than expected
It aims to enrol 56 000 students by 2026. The Money Show’s Bruce Whitfield interviews Stadio Holdings CEO Chris Vorster.
Read More
Absa keeps its powder dry, deferring dividends, as earnings slump
Its competitors are paying dividends. The Money Show’s Bruce Whitfield interviews Absa Group CEO Daniel Mminele.
Read More