Click here to reward a small business that provides great service with a nomination for 2015's Small Business Awards with CapeTalk and Sage One.
The Lounge Factory is a wholly South African company that specialises in seating for the home and office that is artfully designed and exquisitely crafted.
It's their custom designs and wide variety of finishes and fabrics that characterises their outstanding service.
Steve Jacobs nominated The Lounge Factory for CapeTalk's 2015 Small Business Awards with Sage One for their ability to create unique and made-to-taste furniture and their commitment customer satisfaction.
(Also read our article: Truly great businesses know the customer is king, but NOT always right.)
Founded in 1973, the company is owned solely by Sid Mafcher who prides his business on service excellence.
We deliver our furniture direct to our clients. Our products are custom made - so they can choose any size, design and fit they want. We've been around for a long time, but our main thing is personal service. They customer follow up is critical.— Sid Mafcher, founder of The Lounge Factory
The Lounge Factory offer their services across all sectors, be it individual furnishings or for business spaces.
The company works with South African interior decorators, designers and architects and is adept at delivering versatile, flexible and innovative designs – all constructed locally from quality South African and imported materials.
Visit the Lounge Factory website to learn more about the successful small business.
Listen to the full conversation from CapeTalk's Breakfast with Kieno Kammies: