Standard Bank responds to clients over FICA and customer-service frustrations

The Financial Intelligence Centre Act 38 of 2001 (FICA) and its regulations have changed the nature of banking services and verification processes.

But it seems a number of Standard Bank customers are not benefiting from the financial security that the Act is meant to bring.

(Also read our article: The science of FICA - and why you need to FICA this and FICA that)

Caller, Megan says that her account was irreversibly closed and her funds suspended due to FICA-related compliance issues.

Despite having updated their information, several other CapeTalk listeners called to share similar experiences of irregularity.

Hannah Sadiki, Head of Customer Channels at Standard Bank gave feedback and responded to other customer calls related to FICA concerns.

Listen to the full conversation, with Pippa Hudson standing in, on CapeTalk's Breakfast with Kieno Kammies:

Read More
FNB tops South African youth market, but Capitec Bank making huge inroads

FNB tops South African youth market, but Capitec Bank making huge inroads

FNB rules the roost, but only just. The future looks bright for Capitec Bank, which tops Absa, Standard Bank and Nedbank.

The science of FICA (and why you need to FICA this and FICA that)

The science of FICA (and why you need to FICA this and FICA that)

The Financial Intelligence Centre Act is meant to combat a number of financial crimes. Got your ID and proof of address handy?

Capitec Bank is the best in South Africa by far, say customers. Here’s why…

Capitec Bank is the best in South Africa by far, say customers. Here’s why…

It’s South Africa's cheapest bank and offers great interest rates. It also has the best service of all, according to customers.

Capitec Bank is growing fast and earnings are booming

Capitec Bank is growing fast and earnings are booming

About 100 000 clients join each month and, as a result, earnings are booming. We interview CEO Gerrie Fourie…

SA Customer Satisfaction Index reveals best and worst banks

SA Customer Satisfaction Index reveals best and worst banks

Using a sample size of 16000 customers, Capitec and FNB appear to be South Africa's best banks, according to SAcsi

The top five banks in South Africa and how they got there

The top five banks in South Africa and how they got there

The people have spoken via a customer satisfaction index and, unfortunately, Standard Bank isn't moving forward. Would you agree?

Popular articles
KPMG SA’s new CEO opens up about the future of the disgraced auditing firm

KPMG SA’s new CEO opens up about the future of the disgraced auditing firm

The Money Show’s Bruce Whitfield interviews KPMG South Africa CEO Nhlamu Dlomu.

Ocean View activist speaks: We have had 20 murders in 2017 alone

Ocean View activist speaks: We have had 20 murders in 2017 alone

Sharone Daniels, a community activist in Cape Town's Ocean View says they need police intervention to end gang violence.

Civil engineer devises plan to use stormwater in Cape Town

Civil engineer devises plan to use stormwater in Cape Town

Civil engineer and Ph.D. researcher John Okedi speaks to CapeTalk host John Maytham about his plans.

Zuma is the ANC. The ANC is Zuma, the two inseparable - Kgalema Motlanthe

Zuma is the ANC. The ANC is Zuma, the two inseparable - Kgalema Motlanthe

Former President Kgalema Motlanthe sat down for a lengthy and candid interview with 702 and CapeTalk anchor, Eusebius McKaiser.

[WATCH] Day-Zero for water running out fast approaching?

[WATCH] Day-Zero for water running out fast approaching?

A government employee emailed John Maytham about what he or she believes is the real state of play with the Cape water crisis.

Sasfin CEO opens up about dumping KPMG

Sasfin CEO opens up about dumping KPMG

The Money Show’s Bruce Whitfield interviews Sasfin CEO Roland Sassoon.