Subscribers of South Africa’s largest cellular networks have been complaining to 702 that their mobile data caps are depleting faster than they should. Clients affected by this “data leakage” have raised questions about the issue, with some alleging that operators are cheating them out of data. Asked about this, Vodacom, MTN, and Cell C said they would have to investigate each complaint individually. There is no single reason data will deplete faster than a subscriber thinks they use it, but the networks stated that data doesn’t just “disappear”.
Windows 10: There was a sudden increase in the number of complaints when Microsoft launched the free update to Windows 10, which is a download of around 3GB.
Automatic updates: MTN said most complaints it received point to updates running in the background. Vodacom pointed out that this includes updates to applications as well, and not just system software. Updates can be hundreds of megabytes in size.
Social media: Facebook and Instagram have both started showing higher resolution images, MTN said. WhatsApp photo and video messages can be up to 16MB each.
YouTube: Faster connections allow YouTube to stream higher definition video. YouTube will dynamically adjust the quality of the stream to what it thinks is best for your device and Internet connection.
Price changes: MTN said that changes it has made to its pricing to bring itself in line with “industry norms” might create the impression of data “disappearance”. It made some data bundles last only 30 days, where they used to last 60, and it changed its out-of-bundle data rates to 99c/MB. Vodacom said it hasn’t changed its prices.
LTE: Both networks said they have been rolling out LTE. This offers faster data speeds, which means subscribers with LTE devices are able to download more data in less time than they used to. “An overwhelmingly large number of complainants use LTE-compliant handsets,” said MTN. http://mybroadband.co.za/news/cellular/136296-disappearing-data-are-vodacom-and-mtn-cheating-you.html By default, Instagram preloads videos so they start faster whenever possible. If you want to reduce the amount of cellular data the Instagram app uses, you can choose not to have Instagram preload videos over cellular connections. If you choose to use less data, videos may take longer to load over a cellular connection. To use less data on Instagram:
Go to your profile by tapping: Tap (Android) or (iPhone) and then tap Cellular Data Use Choose Default or Use Less Data Choosing to use less data won't affect the way Instagram works when you're using WiFi.
How do I stop videos from playing automatically in my Facebook News Feed? You can adjust the Facebook app's auto-play settings to On, Wi-Fi only or Off. To adjust the auto-play settings on your Android phone or tablet:
Open the Facebook app Tap Scroll down and tap App Settings Tap Video Auto-play Choose an option
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This article first appeared on 702 : TECHNOBYTE for 28 August 2015