Despite having a valid, paid-for booking, a ticket in hand, and having arrived at the airport in good time, passengers on Mango Airlines can still get bumped off a flight.
This is because of a policy which requires travellers to produce the credit card used to book the ticket, or at least a photo or copy of it.
Hein Kaiser, head of communications at Mango, said the airline would change the inconvenient practice in the coming months.
We are presently reviewing the process. We're trying to strike a good balance between protecting card holders and offering great service. This could be a thing of the past in the next few months.— Hein Kaiser, Head of Communications at Mango Airlines
Listen to the full conversation from 702's John Robbie Show:
Many irate passengers have recently spoken out against what they call a stone-age policy, including consumer columnist Wendy Knowler who wrote an article on the subject.
Knowler said the policy was routinely alienating and grossly inconveniencing legitimate would-be passengers.
Listen to the full conversation (with John Webb standing in) on Breakfast with Kieno Kammies: