Call centre agents are known for refusing to hang up before sealing the deal, but sexual harassment is the last thing a customer would expect of them.
A listener recently called 702's Stephen Grootes about a telemarketer who allegedly sexually harassed her friend with explicit text messages.
Today, Xolani Gwala spoke to Steph Bester, the CEO of The Unlimited Group, about the steps the company had taken against its employee and the support they had offered to the victim.
Listen to the conversation below:
Bester said the company had offered the complainant trauma counselling and they would support her if she laid a sexual harassment charge.
Meanwhile, the company was following internal disciplinary charges to ensure that the accused employee. ws brought to book.
This article first appeared on 702 : 'Telemarketers have no right to use customers' data for sexual harassment'