Disgruntled consumer Stacey was sent a credit check letter from her bank, claiming she owed over R600 million, after taking a R5 000 loan in 2011.
Credit information company TransUnion says there was "misalignment in data" that added characters on her query form.
Credit information company TransUnion explains that her credit report was not affected, despite receiving on her documents was misrepresented to reflect millions in debt.
Her credit report - the actual record - was not affected in any way. It is the piece of paper or form which was sent to her that had the incorrect data.— Salem Dyafta, Consumer Brand Manager at TransUnion
Listen to the full conversation from CapeTalk's Breakfast with Kieno Kammies:
Also listen to Stacey's original complaint below: