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CoCT responds to complaints about defective water meters

The City of Cape Town has responded to complaints by Bontheuwel residents about defective water meters.

On Sunday, residents disrupted a public meeting called by DA Councillor Angus McKenzie, demanding answers.

According to the City's Xanthea Limberg, about 250 000 properties have the water demand management devices installed.

She says the devices are procured through a tender system, in which the City has implemented quality assurance processes on the project.

Where there are issues they have to take it up with the supplier, says Limberg.

Read: Water crisis meeting disrupted in Bontheuwel

A picture of poor installation of the water management device sent by a listener

If there is ever a problem with the device, we take it up with the supplier...the city is not liable for those faulty devices and when there is a replacement required we don't charge the customer.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services; Energy

These devices are installed free of charge to indigent and non-indigent customers.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services; Energy

Limberg says the devices go through stringent monitoring process and are SABS approved.

She says most complaints received are when residents have used up their water allocation, or when there is a leak on the property and a limit is reached without occupants consuming the water.

We do inspections to make sure that our contractors are doing their work appropriately.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services; Energy

Once the installation is completed they need to send photographs to show that the job is completed which forms part of the job card and our staff goes around to do checks. Where there is poor workmanship we take it up with the contractors.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services; Energy

To hear the rest of the interview, listen below:


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