#WaterWatch

City responds to Langa family left without water for two weeks

UPDATE: Water has been restored to this family's home following an interview on air.

The City of Cape Town has repaired the root cause of a water outage which left a Langa family without water for two weeks.

The City apparently installed a water management device on the property on 6 April, leaving the household without any running water.

Read: 'CT residents billed for water management devices when they ignore restrictions'

Resident Vuyelwa Gongxeka contacted CapeTalk, after City officials had initially failed to come to her aid.

After the show, we got a response from the City of Cape Town.

Vuyelwa Gongxeka, Langa resident

A contractor came through and did something. He didn't tell us what the issue was.

Vuyelwa Gongxeka, Langa resident

Gongxeka says it's unfortunate that it took bad publicity for officials to take action.

Also read: CoCT responds to complaints about defective water meters

Last week, Gongxeka said the council has not escalated the matter, despite all her efforts - which included settling their water bill.

We're a household of eight people, including two toddlers.

Vuyelwa Gongxeka, Langa resident

You can imagine how uncomfortable it is if your household doesn't have water.

Vuyelwa Gongxeka, Langa resident

I wish that they could have explained what they were installing and the impact on the household.

Vuyelwa Gongxeka, Langa resident

No one has said anything to us in terms of high water usage.

Vuyelwa Gongxeka, Langa resident

The water management device shouldn't cut us off.

Vuyelwa Gongxeka, Langa resident

My understanding is that water is a basic human right that is guaranteed by the Constitution. This is insane.

Vuyelwa Gongxeka, Langa resident

Take a listen to her share her frustrating story:

Take a listen to the update:


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