Streaming issues? Report here
Refilwe Moloto 2019 1500 BW
Breakfast with Refilwe Moloto
06:00 - 09:00
volume_up
volume_mute

Up Next: Today with Kieno Kammies
See full line-up
Breakfast with Refilwe Moloto
06:00 - 09:00

Watch out for suppliers trying to mislead you about warranties

15 May 2019 2:28 PM
Consumer journalist Wendy Knowler examines buyers' rights and the just-released Banking Services Ombudsman's report.

Have you ever tried to return an item within the warranty period and been told your warranty is void because of a cosmetic defect?

The reason given could be something silly like a stain on a car seat, or something quite unrelated to the problem like being told that because you punched an extra hole in a sandal's ankle strap it negates the fact that the sole has come away from the upper.

Consumer journalist Wendy Knowler says this kind of response from a supplier would be ridiculous and unfair.

Quoting Consumer Goods and Services Ombudsman Magauta Mphahlele, she points out that it would also be illegal in terms of the Consumer Protection Act (CPA).

Suppliers relying on stains, scratches and the like implies that the CPA intended for a warranty to apply only if the goods are not used. This would be ridiculous and defeat the purpose of the CPA.

Wendy Knowler, Consumer journalist

If the item has been used according to manufacturer instructions and has not been tampered with, then the warranty stands. Normal wear and tear is not altering as per the definition of Section 56.

Wendy Knowler, Consumer journalist

Section 56 of the CPA says that if you buy something and it becomes defective in some way within six months, you have the right to your choice of a refund, replacement or repair, provided you haven’t caused the problem yourself.

Knowler says it is vital that you know what your rights are in terms of the Act.

A lot of people are denied warranties because of these cosmetic issues and if you don't understand your rights you then lose out.

Wendy Knowler, Consumer journalist

She also discusses the just-released Banking Services Ombudsman's annual report for 2018.

Among the findings is that out of more than 7000 cases opened by the Ombud’s office last year, 37% were related to maladministration by the bank concerned.

That's the word that the Ombud's office uses when a bank doesn't follow its own internal procedures and that led to their customer suffering some kind of loss, distress or inconvenience...

Wendy Knowler, Consumer journalist

Maladministration also covers failure to conduct an affordability assessment when granting credit... in other words, reckless lending.

Wendy Knowler, Consumer journalist

Knowler also notes that since January, credit card fraud has spiked, although this is of course not mentioned in the 2018 report.

She says among the measures to protect yourself, the most important is to have your bank's fraud hotline number saved on your cellphone.

If you get a call purporting to be from the fraud department you can end the call and phone the bank directly to verify if there has in fact been an incident of fraud linked to your account.-

For more important tips from Knowler, listen below:


15 May 2019 2:28 PM

More from ConsumerTalk with Wendy Knowler

insurance-policyjpg

When insurance claims go wrong

22 January 2020 8:52 PM

Be mindful of what you're disclosing at the time you take out a policy.

Share this:
Read More arrow_forward

cereal-breakfast-food-cornflakes-bowl-123rf

Dietitian rates top cereals based on nutritional value. Here's how they scored

22 January 2020 4:44 PM

What's in your favourite breakfast cereal? Dietician Gaby Jackson unpacks the nutritional content of 15 popular choices.

Share this:
Read More arrow_forward

multi-prong-plug-wendy-knowlerjfif

Can't use all the sockets of your multi-plug at once? Here's an explanation why

16 January 2020 11:24 AM

Why can't the socket-outlets on multi-plugs be used all at once? Consumer journalist Wendy Knowler looks for answers.

Share this:
Read More arrow_forward

shoprite

Shoprite shrugs off reckless lending charges

15 January 2020 8:19 PM

Shoprite has been found guilty of reckless lending and fined. How serious do companies take such verdicts and fines though?

Share this:
Read More arrow_forward

ecommerce banking

Check your debit orders!

8 January 2020 8:10 PM

Interrogate your debit orders. They often encompass more payments than you think.

Share this:
Read More arrow_forward

zando-logo-facebookjpg

We want our orders! - Irate Zando customers complain about delayed deliveries

18 December 2019 4:55 PM

Online clothing merchant Zando has now apologised for its delayed communication with customers regarding their late orders.

Share this:
Read More arrow_forward

luggage-holiday-travel-suitcase-airport-free-image-pixabay-933487-960-720webp

Jetting off soon? 10 safety tips to protect your luggage from airport thieves

5 December 2019 10:48 AM

Baggage theft is on the rise, especially at OR Tambo International Airport. Consumer journalist Wendy Knowler offers key advice.

Share this:
Read More arrow_forward

181123BlackFriday171

Only Germans take Black Friday more seriously than South Africans

28 November 2019 3:52 PM

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

mincer-minced-meat-ground-beef-bowl-783564-960-720jpg

Beef mince or ground beef? A lesson on food labelling

27 November 2019 3:57 PM

The one meat product is pure beef and the other has ingredients such as water, soya and other flavourants added into the mix.

Share this:
Read More arrow_forward

180831-old-mutual-edjpg

We paid before the family arrived with the body – Old Mutual

21 November 2019 9:25 AM

Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.

Share this:
Read More arrow_forward