ConsumerTalk with Wendy Knowler

What are your rights when shopping at factory shops or reject stores?

Consumer journalist Wendy Knowler has helped shed light on the rights of consumers when dealing with factory shop defaults.

Read: What retailers don't want you to know about returning faulty items

She explains that at regular stores, consumers have a six month period in which to return, refund or repair defective products.

However, if consumers buy items knowing that have factory faults, they are not covered by the Consumer Protection Act.

Also read: Why you must think carefully before signing that gym contract

She answered several consumer-related questions during the ConsumerTalk Feature.

Got a consumer case you need help resolving?

Email: consumer@knolwer.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.

Take a listen to her describe a particular case experienced by a consumer:

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
ConsumerTalk: Loyalty is expensive

ConsumerTalk: Loyalty is expensive

Wendy Knowler explains 3 ways you could be overpaying this month on things like insurance premiums.

Why consumers need to wake up to plastic waste (and start recycling)

Why consumers need to wake up to plastic waste (and start recycling)

Consumer journo Wendy Knowler says consumers need to put an end to the current 'make-use-dispose' culture in terms of plastic use.

Want to get out of your gym contract? Here's why it will probably cost you

Want to get out of your gym contract? Here's why it will probably cost you

The gym and fitness sector is one of the top three industries in South Africa that consumers complain about the most.

You're probably reading expiry dates wrong (and wasting food in the process)

You're probably reading expiry dates wrong (and wasting food in the process)

Best-before dates do not mean that food is unsafe to eat and there's a big difference between 'best-bore' and 'sell-by' dates.

Stores might take your unwanted gift back, but the law doesn't obligate them to

Stores might take your unwanted gift back, but the law doesn't obligate them to

If you want to take something back to a retailer and it is not defective, you are not legally entitled to a refund or exhange.

Cost of living sky rockets while salaries shrink (and what you can do about it)

Cost of living sky rockets while salaries shrink (and what you can do about it)

Consumer journalist Wendy Knowler provides tips for consumers to manage life better in these trying economic times.

Popular articles
[LISTEN] Makhosi Khoza spills the beans on why she quit the ANC

[LISTEN] Makhosi Khoza spills the beans on why she quit the ANC

She says President Zuma was uncomfortable with her and her decisions which saw changes to the ANC and Motsoeneng ousted.

[Watch] Payday dance: Never a dull moment in Cape Town

[Watch] Payday dance: Never a dull moment in Cape Town

Even slow-moving traffic cannot dampen the mood in Cape Town because payday came early. Watch Capetonians celebrating payday.

KPMG International's meeting with Pravin Gordhan

KPMG International's meeting with Pravin Gordhan

The Money Show’s Bruce Whitfield interviews Pauli van Wyk, a journalist with Scorpio at Daily Maverick.

Free entrance to SanParks for all South Africans

Free entrance to SanParks for all South Africans

SanParks is running a week-long campaign that affords South African residents free access to almost all 21 national parks.

Ocean View activist speaks: We have had 20 murders in 2017 alone

Ocean View activist speaks: We have had 20 murders in 2017 alone

Sharone Daniels, a community activist in Cape Town's Ocean View says they need police intervention to end gang violence.

[WATCH] Day-Zero for water running out fast approaching?

[WATCH] Day-Zero for water running out fast approaching?

A government employee emailed John Maytham about what he or she believes is the real state of play with the Cape water crisis.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.