ConsumerTalk with Wendy Knowler

Stores might take your unwanted gift back, but the law doesn't obligate them to

Consumer journalist Wendy Knowler has helped shed light on the rights of consumers when returning unwanted gifts.

Knowler explains that Consumer Protection Act (CPA) only protects consumers in terms of defective products and does not cover unwanted gifts or goods.

Some retailers may offer gift vouchers in exhange for unwanted items, while others do not offer cash refunds or exchanges on gifts that do not have any receipt.

Despite many varying retail policies that accommodate for unwanted gifts, consumers are not entitled to reimbursement by law.

A lot of retailers do have very consumer-friendly pilosices when it comes to unwated gifts.

Wendy Knowler, consumer journalist

Do not confuse a courtesy, a customer service policy with your legal rights in terms of the CPA.

Wendy Knowler, consumer journalist

Read: What are your rights when shopping at factory shops or reject stores?

Despite what the bigger stores do for us, it isn't our legla right for them to take it back.

Wendy Knowler, consumer journalist

Also read: What retailers don't want you to know about returning faulty items

Knowler spoke about a specific case and answered several consumer-related questions during the ConsumerTalk Feature.

The Consumer Goods and Services Ombudsman's Ouma Ramaru advises that consumers should familiarise themselves with different store policies.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.

Take a listen to her insights:


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