ConsumerTalk with Wendy Knowler

ConsumerTalk: DStv says it has heard your complaints about too many show repeats

This week, consumer journalist Wendy Knowler answers listeners' questions about DSTV repeats - and the reason why subscribers haven't received their monthly magazine.

According to Knowler, DStv subscribers have been feeling the pinch financially, which has resulted in some downgrading their packages from Premium to Compact - and some cancelling the subscription altogether.

Multichoice CEO Mark Rayner helped answer some of this questions.

He agrees that DStv has been seeing some of their customers moving from the Premium package.

Rayner says they have created a package that is in between Premium and Compact called Compact Plus.

This is just a package to remind people that if you feeling Premium is a bit of a stretch you can roll down to Compact Plus and hope it does the work for you and your family.

Mark Rayner, CEO of Multichoice

We know times are tough but we want to provide a great product and ensure our premium customers get the very best from DSTV

Mark Rayner, CEO of Multichoice

Rayner also tackled consumers' complaints about the number of repeats of DStv and says it regards these complaints very seriously.

He says they have made changes to reduce the number of repeats on DStv.

We looked at our channels very carefully and some of the channels that were repeating older content have been dropped from DStv.

Mark Rayner, CEO of Multichoice

Taking the feedback into account we collapsed some of the M-Net channels but we're still buying the same amount of movies. Other channels were merged such as M-Net Edge into the main M-Net channel.

Mark Rayner, CEO of Multichoice

To hear the rest of the interviews, listen below:

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More

DStv customers to get Showmax free and "it's a pretty solid service"

My Broadband's Jan Vermeulen says Premium DStv subscribers will now have access to the video on demand service worth R99 per month.

This sport requires you to run, drive and fight all while remaining seated

eSports are more than just a game now and may even be an Olympic sport by 2024.

Cost of living sky rockets while salaries shrink (and what you can do about it)

Consumer journalist Wendy Knowler provides tips for consumers to manage life better in these trying economic times.

DStv self-promotes too much, too often – Ad expert Andy Rice

Andy Rice praises a new BA ad (feat Sir Ian McKellen, aka Gandalf) and one with a rapping flight attendant (South West Airlines).

The rise of eSports

It's more than just a game now.

Technobyte: Find out how your sweat could be used to power your device

We review Mediabox streaming device, Samsung Note device set to make a comeback and your sweat could be used to power your device.

'DStv agreeing to pay R 22 million fine is clear admission of guilt'

Media Monitoring Africa's William Bird explains the impact of the latest agreement between DStv and the Competition Commission.

Popular articles
"Case against President Zuma is strong, it is sound and ready to go to trial"

"Case against President Zuma is strong, it is sound and ready to go to trial"

Barry Bateman, EWN reporter in the Supreme Court of Appeal's ruling to reinstate charges and what this means for President Zuma.

V&A Waterfront responds to claims of sewage water on customer's car

V&A Waterfront responds to claims of sewage water on customer's car

A customer was not happy to find her car in a huge puddle of effluent water after doing her shopping at the V&A Waterfront.

Heroic fire fighter saves drowning child while on holiday

Heroic fire fighter saves drowning child while on holiday

It's not clear how long the little girl (3) spent underwater but it took ten minutes to resuscitate her.

De Waal Drive is now renamed after Philip Kgosana, but who was he? Here's a look

De Waal Drive is now renamed after Philip Kgosana, but who was he? Here's a look

Cape Town's well-known bend has been renamed in honour of PAC stalwart Philip Kgosana, but very few know his historic importance.

A list of words that people need to 'basically' stop using

A list of words that people need to 'basically' stop using

These words have become so overused and pretentious that listeners believe that they've lost their meaning.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.