ConsumerTalk with Wendy Knowler

Check the T&Cs before booking your wedding supplier, warns Wendy Knowler

The wedding industry is big.

Nearly 190 000 couples get married every year in South Africa.

10 to 15% of weddings are called off, according to the Consumer Goods and Services Ombud's (CGSO).

Consumer journalist Wendy Knowler says some wedding venues have cancellation policies that are not in line with the Consumer Protection Act (CPA).

She says bridal couples should check the terms and conditions before signing a contract with a wedding venue.

Some venues charge a 25% cancellation fee, while others do not refund money if they cannot fill the date.

Other wedding vendors such as caterers, photographers, decor providers also have similar cancellation policies.

Knowler advises that there always be a detailed contract in place between bridal couples and wedding vendors.

The CPA states that suppliers are required to provide proof of their direct losses which justify their cancellation fee.

Very few bridal couples would have checked out those T&Cs.

Wendy Knowler, consumer journalist

They often discover too late there's either a no-refunds policy or it is not very generous to them.

Wendy Knowler, consumer journalist

Illness, death in the family, or financial constraints are among the common reasons why couples cancel weddings, she explains.

Listen to the full conversation on your consumer rights and a case study:

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


Recommended

by THE NEWSROOM

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
Commission to charge dodgy CT car salesman after failing to reimburse customer

Commission to charge dodgy CT car salesman after failing to reimburse customer

The dealership owner faces court action after failing to pay back the money for a used VW Passat which broke down after five days.

Tips on how to reduce Listeria risk in foods

Tips on how to reduce Listeria risk in foods

Food scientists are calling it the worst documented listeriosis outbreak in global history. An expert shares food safety advice.

Want to return your purchase? Consumer law doesn't protect buyers remorse

Want to return your purchase? Consumer law doesn't protect buyers remorse

While many retailers have different policies, consumers are not entitled to reimbursement for unwanted gifts, by law.

5 habits of a sussed supermarket shopper

5 habits of a sussed supermarket shopper

ConsumerTalk's Wendy Knowler helps you navigate your trolley successfully through the aisles of your favourite stores.

That's not what we paid for: Cape NGO left hanging after Glotrade botches order

That's not what we paid for: Cape NGO left hanging after Glotrade botches order

The Social Project ordered 200 tablets from Glotrade but the tech company didn't deliver and hasn't reimbursed them, months later.

[WATCH VIDEOS] Crash test results of SA compact cars

[WATCH VIDEOS] Crash test results of SA compact cars

NCAP and AA SA's 'SaferCarsForAfrica', first independent crash test assessment of some of SA's most popular compact small cars.

Popular articles
[LISTEN] Accidentally shared a nude on a WhatsApp group? Here's what you can do

[LISTEN] Accidentally shared a nude on a WhatsApp group? Here's what you can do

A woman mistakenly shared a naked photo of herself on a parent Whatsapp group and now it's gone viral.

De Lille: Additional water resources are not going to stop Day Zero.

De Lille: Additional water resources are not going to stop Day Zero.

The Level 6B water restrictions will come to effect on 1 February and residents are asked to use only 50 litres of water per day.

Punitive tariff hike for water guzzlers to hit CT households where it hurts

Punitive tariff hike for water guzzlers to hit CT households where it hurts

Harsher punitive tariffs on the cards as 'Day Zero' becomes a reality as the result of 60% of Capetonians who ignore water limits.

WATCH: Innovative spray limits toilet flushes and saves water

WATCH: Innovative spray limits toilet flushes and saves water

Loo Me is a simple yet effective scented foam that takes the yuck out of "mellowing" toilets preventing multiple flushes.