ConsumerTalk with Wendy Knowler

Want to return your purchase? Consumer law doesn't protect buyers remorse

Consumer journalist Wendy Knowler explains that consumer law does not cover individuals for their unwanted gifts or buyers remorse.

Knowler explains that Consumer Protection Act (CPA) only protects consumers in terms of defective products and does not cover unwanted gifts or goods.

Read: What retailers don't want you to know about returning faulty items

The CPA allows the right to return defective goods within six months of purchase.

Consumers have zero right of return when it comes to a non-defective item, she advises.

While many retailers have different policies, consumers are not entitled to reimbursement for unwanted gifts, by law.

So many people have the wrong idea about their rights when it comes to returning change of heart purchases.

Wendy Knowler, consumer journalist

If it's change of heart or buyers remorse, the store doesn't have to take it back at all. If they do, they make the rules.

Wendy Knowler, consumer journalist

Take a listen to her explain and answer consumer queries:


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