ConsumerTalk with Wendy Knowler

I cancelled my Telkom line, but I'm still being billed - irate customers recount

Communications giant Telkom has come under fire for their apparently poor customer care service.

Several consumers have complained about Telkom's failure to promptly address their contract cancellations.

Some clients claim Telkom has continued to bill them, despite terminating their phone or ADSL line.

Others claim that the service provider takes too long to attend to faulty connections or deliver on cellphone deals.

Read: Is your business listed in the white pages? Beware of scammers posing as Telkom

Consumer journo Wendy Knowler says although network providers generate loads of complaints in general, Telkom has been cropping up more than usual.

Knowler says that social media is awash with complaints about spurious billing and cancelled Telkom contracts.

Stellenbosch resident Joubert van Eeden says his credit record was affected by Telkom's incorrect billing, months after he cancelled his contract.

Van Eeden terminated his contract on 15 September 2017 and Telkom only closed the line on 20 January 2018.

Also read: 5 things you need to know about ending your gym or cellphone contract

He was billed over R1 800 for four months of service he was not using.

In March, external debt collectors began harassing him to pay for the money.

That very same month, his credit card application was rejected because of negative information on his credit record.

According to Van Eeden, both the Telkom customer service on social media and the helpline 10210 have not been helpful.

Many frustrated Telkom clients have shared similar stories about their contracts.

I filled out the service cancellation from in September and sent it in. I phoned Telkom and supplied the form. The next month I got bill.

Joubert van Eeden, Telkom client and industrial engineer

I kept on getting these bills. I phone them and it continued. Everytime I spoke to their call centre agents they told me that they would escalate it, and nothing happened.

Joubert van Eeden, Telkom client and industrial engineer

They said that they'd look into it and get back to me. I'm still waiting until today. It's been quite a long and lengthy exercise.

Joubert van Eeden, Telkom client and industrial engineer

It took eight months to get everything sorted out. It had to be escalated right to the top.

Claire, Telkom client

It took me 18 months to affect my Telkom cancellation. I escalated it week after week. I even got calls from an attorney.

Telkom client via WhatsApp

The telecoms giant claims that their new online cancellation service is having "teething problems".

Telkom declined an invitation to respond to consumer complaints on the Pippa Hudson Show.

Listen to Wendy Knowler share her advice and consumers relay their experiences on ConsumerTalk:


Recommended

by NEWSROOM AI
Read More
You're unlikely to find appliance spares eight years after buying - Hirsch's CEO

You're unlikely to find appliance spares eight years after buying - Hirsch's CEO

For how many years should manufacturers or retailers keep spare parts after you have bought a product? ConsumerTalk investigates.

Tips on how to dodge dreaded telemarketers, spam calls and robocalls

Tips on how to dodge dreaded telemarketers, spam calls and robocalls

Consumer journalist Wendy Knowler shares advice on spam call blocking services and what the law says about unwanted telemarketing.

Unsolicited mobile subscriptions chowing your money? Here's what to do

Unsolicited mobile subscriptions chowing your money? Here's what to do

The subscriptions can deplete pre-paid airtime or data, and can land up as “content” charges on the bills for contract holders.

What you need to know...when you find a foreign object in your food

What you need to know...when you find a foreign object in your food

ConsumerTalk's Wendy Knowler gives you some tips on what to do when this happens.

Less contents for more money: Calling 'BS' on shrinkflation and sneaky packaging

Less contents for more money: Calling 'BS' on shrinkflation and sneaky packaging

Shrinkflation is the process of items shrinking in size or quantity while their prices remain the same or increase.

3 things about airline industry practice every flyer should know

3 things about airline industry practice every flyer should know

Consumer journalist Wendy Knowler talks overbooking, flight cancellations and other airline industry woes.

Popular articles
[LISTEN] Pallo Jordan says leaked Mbeki paper on land is 'unfortunate'

[LISTEN] Pallo Jordan says leaked Mbeki paper on land is 'unfortunate'

The leaked 30 paper, seemingly from the Thabo Mbeki Foundation, has been met with mixed reaction.

SA braces for horrific fuel price increases as oil hits 4-year high

SA braces for horrific fuel price increases as oil hits 4-year high

It's monstrous! The Money Show’s Bruce Whitfield interviews the Automobile Association of South Africa's Layton Beard.

Dros rape: 'He was sitting near the kid's play area...he had his eye on her'

Dros rape: 'He was sitting near the kid's play area...he had his eye on her'

The man allegedly attacked the six-year-old inside a toilet cubicle at a Dros franchise in Pretoria on Saturday.

New visa rules a relief for our economy and for jobs, says WC MEC

New visa rules a relief for our economy and for jobs, says WC MEC

The Western Cape government and SA Tourism have welcomed the amendments to South Africa's visa regulations.

'She says I'm just waiting for this c**lie to move so I can take the photo'

'She says I'm just waiting for this c**lie to move so I can take the photo'

A caller on the Eusebius McKaiser Show, Zeenat says she was called a derogatory word for Indian on Heritage Day.