Evergreen Content, ConsumerTalk with Wendy Knowler

Why it's not easy getting a refund or replacement after buying a dud car

Returning or exchanging a defective car isn't the same as replacing other consumer goods.

The Consumer Protection Act (CPA) entitles consumers to a replacement or a refund on defective goods, within the first six months after purchase.

But it's not that simple when it comes to cars, the Motor Industry Ombudsman of South Africa explains.

Read: Car deal extras - what they can and can’t add to your finance contract

Motor Industry Ombud Johan Van Vreden says that the component (e.g. indicators) of the car must be replaced if it is defective within the first six months.

"In the event that a component becomes defective, the component becomes the product", van Vreden says.

However, should the faultiness of the component persist after it has been replaced, the car dealer or manufacturer can be held liable to replace the vehicle.

The more serious the failure, and the more safety critical the component - such as brakes or steering - the stronger your case will be, Van Vreden adds.

Also read: Commission to charge dodgy CT car salesman after failing to reimburse customer

In cases where vehicles have to be replaced, Van Vreden says they should be replaced with cars that have a similar mileage and value.

Building cars would become an unviable situation if a company had to replace a high-value item like a motor vehicle.

Johan Van Vreden, Ombudsman at Motor Industry

The manufacturer and motor dealership have to have a fair opportunity to repair the car.

Johan Van Vreden, Ombudsman at Motor Industry

Consumer Wendy Knowler shares several case studies she tackles with Motor Industry Ombud.

Take a listen to the insightful discussion during the ConsumerTalk feature:

Visit our ConsumerTalk feature, for more consumer advice from Wendy Knowler.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


Recommended

by NEWSROOM AI

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
Meet Vusumuzi Ndlovu, the young SA chef named among the best in the world

Meet Vusumuzi Ndlovu, the young SA chef named among the best in the world

Rising culinary star Vusumuzi Ndlovu cooked up a storm at an international competition and secured a spot in the global top 7.

Cape Metrorail gets dedicated policing unit to improve safety

Cape Metrorail gets dedicated policing unit to improve safety

The safety and security enforcement unit is a joint effort between the City of Cape Town, rail agency Prasa and the WC government.

'Nothing is random at supermarkets'

'Nothing is random at supermarkets'

Consumer journalist Wendy Knowler explains how supermarkets place everything on shelves to make you buy more.

Top 3 fuel-efficient, budget friendly cars to help you save at the pump

These vehicles are priced under R300 000 and travel at 3.6 litres of fuel per 100 km on the road. Car expert Ciro De Siena shares.

Car deal extras - what they can and can’t add to your finance contract

Know your rights. Consumer watchdog Wendy Knowler shares empowering information about car dealerships and their financing deals.

Commission to charge dodgy CT car salesman after failing to reimburse customer

The dealership owner faces court action after failing to pay back the money for a used VW Passat which broke down after five days.

Popular articles
[LISTEN] Van Breda's call to emergency services: 'My family and I were attacked'

[LISTEN] Van Breda's call to emergency services: 'My family and I were attacked'

The chilling call Henri van Breda made to emergency services on the night his mother, father and big brother were hacked to death.

[LISTEN] Dailene, the lady behind the video from Thursday's heist in Boksburg

[LISTEN] Dailene, the lady behind the video from Thursday's heist in Boksburg

Another heist was carried out in Boksburg on Thursday morning and led to five people being arrested.

CT's desalinated water may have long-term health risks, scientists warn

CT's desalinated water may have long-term health risks, scientists warn

Desalination is not a risk-free solution to the water crisis and could have health implications, local experts have argued.

Hope Ramaphosa: Cyril never lifted a finger to me, he wouldn't beat a woman

Hope Ramaphosa: Cyril never lifted a finger to me, he wouldn't beat a woman

Cyril Ramaphosa's ex-wife says abuse allegations spread by EFF leader Julius Malema are an attempt to tarnish his reputation.

How businessman Max Lichaba struck gold with his jewellery company

How businessman Max Lichaba struck gold with his jewellery company

Entrepreneur Max Lichaba built his own empire and is the CEO of Lichaba Creations and several other businesses. This is his story.

Is Shakespeare still relevant to SA's school curriculum?

Is Shakespeare still relevant to SA's school curriculum?

How relevant is Shakespeare in SA's English literature which is written in a manner that no one speaks today?

3 reasons for the petrol price hike (and why it will hurt more than you think)

3 reasons for the petrol price hike (and why it will hurt more than you think)

Economist Dawie Roodt says that the petrol price hike is going to boost the cycle of inflation and force interest rates up.