ConsumerTalk with Wendy Knowler

Icasa says it's up to the NCC to decide on data rollover rules

Communications regulator Icasa recently announced new regulations to govern the expiration of mobile data and out of bundle billing.

Consumer journalist Wendy Knowler says Icasa has left it to the National Consumer Commission (NCC) to enforce the proposed data rollover.

Read: You can now carry over unused data to the next month

Icasa has also not prescribed for how long unused data should be rolled over.

Meanwhile, the NCC says that it believes that unused pre-paid data should not expire for three years.

Also read: Right2Know says there's still a long way to go after data rollover ruling

Icasa announced measures to protect consumers from high out-of-bundle data prices and data loss.

These include:

  • operators must send notifications to consumers once they have used 50%‚ 80% and 100% of their voice‚ SMS and data bundles

  • consumers cannot automatically be defaulted to out-of-bundle rates

  • networks will also have to provide subscribers with an option to roll over unused data to ensure they don’t lose it

The regulations are set to come into effect from 30 May.

Network providers have been dead set against most of these proposals for seven years, Knowler explains.

She says the proposed regulations should create greater transparency and disclosure from cellphone and network providers.

It's about allowing consumers to make an informed choice.

Wendy Knowler, consumer journalist

Nobody should be unwittingly consuming data at a higher price.

Wendy Knowler, consumer journalist

Knowler has been a champion of the fight for fair practices when it comes to our cellphone data.

She explains why it has taken so long to reach the recent Icasa ruling and answers caller queries.

Take a listen to the conversation during the ConsumerTalk feature:


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Read More

R2K welcomes Icasa regulations on data, now wants costs slashed

On Thursday Icasa announced new regulations that force service providers to ensure consumers don't lose unused data and are alerted when their usage is at 50%.

No more expired data! No more out-of-bundle rates!

#DataMustFall, but this is a giant leap in the right direction. Bruce Whitfield interviews Stuff Magazine Editor Craig Wilson.

Right2Know says there's still a long way to go after data rollover ruling

The Right to Know campaign says while it welcomes the changes to data expiry dates, the announcement comes "too little too late."

You can now carry over unused data to the next month

Duncan McLeod explains what Icasa's announcement means to the consumer.

Icasa's new regulations to govern data usage

These include a requirement that service providers ensure consumers don’t lose unused data and that customers receive notification when their usage is at 50%.

Icasa set to deliver ruling on data costs

This comes after concerns over the high cost of data in South African, in addition to the issue of the expiry of data bundles.

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