ConsumerTalk with Wendy Knowler

Icasa says it's up to the NCC to decide on data rollover rules

Communications regulator Icasa recently announced new regulations to govern the expiration of mobile data and out of bundle billing.

Consumer journalist Wendy Knowler says Icasa has left it to the National Consumer Commission (NCC) to enforce the proposed data rollover.

Read: You can now carry over unused data to the next month

Icasa has also not prescribed for how long unused data should be rolled over.

Meanwhile, the NCC says that it believes that unused pre-paid data should not expire for three years.

Also read: Right2Know says there's still a long way to go after data rollover ruling

Icasa announced measures to protect consumers from high out-of-bundle data prices and data loss.

These include:

  • operators must send notifications to consumers once they have used 50%‚ 80% and 100% of their voice‚ SMS and data bundles

  • consumers cannot automatically be defaulted to out-of-bundle rates

  • networks will also have to provide subscribers with an option to roll over unused data to ensure they don’t lose it

The regulations are set to come into effect from 30 May.

Network providers have been dead set against most of these proposals for seven years, Knowler explains.

She says the proposed regulations should create greater transparency and disclosure from cellphone and network providers.

It's about allowing consumers to make an informed choice.

Wendy Knowler, consumer journalist

Nobody should be unwittingly consuming data at a higher price.

Wendy Knowler, consumer journalist

Knowler has been a champion of the fight for fair practices when it comes to our cellphone data.

She explains why it has taken so long to reach the recent Icasa ruling and answers caller queries.

Take a listen to the conversation during the ConsumerTalk feature:


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