ConsumerTalk with Wendy Knowler

'Nothing is random at supermarkets'

Times are tough for many consumers who want to save a few rands wherever they can.

So there’s nothing more infuriating than getting home and realising you’ve actually been duped into buying a more expensive item when you thought you were saving money.

On ConsumerTalk, Pippa Hudson speaks to consumer journalist Wendy Knowler about the nitty gritty of supermarkets.

READ: Understanding wholesale and retail options at second hand car dealers

And there are a lot of products in between. On purpose the bread and milk are always on opposite sides of a supermarket so you have to be exposed to everything else should you enter the shop for just those two essentials.

Wendy Knowler, Consumer Journalist

Nothing is random at supermarkets, everything on the shelf is there because there is an agreement for it to be there. Everything at eye level they have paid premium for it to be there.

Wendy Knowler, Consumer Journalist

So if you really want to have some specials, do the inconvenient thing, bend down look at the bottom shelf.

Wendy Knowler, Consumer Journalist

The first issue that Knowler dealt with was a complaint from Luisa de Oliveira who says she has a problem with the way Woolworths’ specials are advertised in its in-store catalogues.

She says three times in the last two months they have advertised boerewors at special prices. Once it was R15-00 less per kilo and on the front of the fridge the special price was advertised in big red letters.

Wendy Knowler, Consumer Journalist

She adds that there are the old priced as well as the newly priced boerewors on display and consumers are not aware that they are also buying non-special priced goods.

Wendy Knowler, Consumer Journalist

Knowler adds that de Oliveira also said she had previously complained to the managers in the store and each one handled the matter differently.

One manager attempted to work out the lower rate so as to refund her the difference in price and another gave her a free pack of boerewors.

And another one denied that the price/weight was incorrect. It was only after I insisted on them weighing the product that he apologised for the incorrect price. One manager said that it was old stock and that they were allowed to mix old with new.

Wendy Knowler, Consumer Journalist

Knowler said she raised the issue with Julian Novak, Head of Fresh for Woolworths Food, who said: “Although we try to run our stock levels down on random mass products prior to the launch of a two week promotion, there is always carry-over stock of random mass products that will still be priced at the pre-promotional higher price.

Knowler dealt with different other issues that consumers need to be aware of when going to the supermarket.

Listen below to the full Consumertalk:


Recommended

by NEWSROOM AI
Read More
Jetting off soon? What to know about claiming for luggage damaged during flights

Jetting off soon? What to know about claiming for luggage damaged during flights

Airlines usually won’t accept responsibility or pay compensation for damage caused to luggage zippers, handles or wheels.

Don't fall for this online scam advertising a "free trial" of skincare products

Don't fall for this online scam advertising a "free trial" of skincare products

When people agree to a free product, such as eye cream or moisturiser, they have their credit cards charged without authorisation.

Here's how material non-disclosure affects life insurance claims

Here's how material non-disclosure affects life insurance claims

Consumer journalist Wendy Knowler explains how material medical non-disclosure can jeopardise an insurance claim.

5 things to keep in mind before blowing your money on Black Friday

5 things to keep in mind before blowing your money on Black Friday

Consumer journalist Wendy Knowler has shared some things to consider before going on a spending spree.

Unauthorised debit orders: When last did you check your bank statement?

Unauthorised debit orders: When last did you check your bank statement?

Unauthorised debit orders are a huge problem affecting thousands of South Africans.

 Nissan 'Hardbody' and other SA carmakers accused of cutting corners on safety

Nissan 'Hardbody' and other SA carmakers accused of cutting corners on safety

South Africans are buying cars that wouldn't be allowed to be sold in other markets because of poor safety features.

Popular articles
Two Gauteng mayors before ANC Integrity Commission for hampering VBS probe

Two Gauteng mayors before ANC Integrity Commission for hampering VBS probe

The ANC says this decision was taken because the two are said to be frustrating forensic investigations.

'Cyril is the most popular president since Nelson Mandela'

'Cyril is the most popular president since Nelson Mandela'

Author Max de Preez weighs in on where SA would be if Jacob Zuma was still president and the impact of Ramaphosa now.

Kirstenbosch curator's widow thanks hospital's 'unsung heroes'

Kirstenbosch curator's widow thanks hospital's 'unsung heroes'

Kirstenbosch National Botanical Gardens curator Phillip Le Roux died on Wednesday after a horrific cycling accident.

Here's how to check your load shedding schedule in Cape Town

Here's how to check your load shedding schedule in Cape Town

Eskom has warned that more power cuts can be expected as maintenance continues over the next twelve months.

[LISTEN] Meet your 2018 Idols SA winner... Yanga Sobetwa!

[LISTEN] Meet your 2018 Idols SA winner... Yanga Sobetwa!

17-year-old Yanga Sobetwa was recently crowned the winner of the 14th season of the reality singing competition.

Sassa beneficiaries to receive an early Christmas

Sassa beneficiaries to receive an early Christmas

Sassa beneficiaries will receive their grant money on 28th of November and they are advised to use it wisely this festive season.

[WATCH] Ellen Pakkies shares her own story as local film adaptation hits screens

[WATCH] Ellen Pakkies shares her own story as local film adaptation hits screens

Eleven years after murdering her drug addict son, the film about Ellen Pakkies' story is being shown at cinemas across SA.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.