ConsumerTalk with Wendy Knowler

Tips on how to dodge dreaded telemarketers, spam calls and robocalls

Many consumers are fed up with the unwanted robo-calls and telemarketers.

Consumer journalist Wendy Knowler says that, unfortunately, the National Consumer Commission has still not created a national opt-out registry for consumers who don't want to be contacted.

There is, however, an opt-out registry run by the Direct Marketing Association of South Africa (DMASA).

The only snag is that the registry is an industry-run initiative, and it’s not compulsory for companies which engage in direct marketing to be a member of the DMASA.

(Visit www.nationaloptout.org)

Knowler adds that apps such as Truecaller can help with call-blocking from spammers and salespeople.

Read: 'Yes' to a telemarketer is the same as signing a contract (and here's the catch)

Furthermore, she explains that there are laws about what time of day telemarketers can contact consumers.

Those times are:

  • From 8am to 8pm on weekdays
  • From 9am to 1pm on Saturdays
  • Not not at all on Sundays and public holidays

Debt collectors, on the other hand, are legally allowed more leeway when it comes to contacting clients.

There isn't one legal mechanism that you can use to block all spam [calls].

Wendy Knowler, consumer journalist

Also read: Unsolicited mobile subscriptions chowing your money? Here's what to do

Knowler explains how consumers can request to be removed from databases and shares other useful advice on consumer rights and debt collectors.

Listen to the entire ConsumerTalk discussion during The Pippa Hudson Show:

Every Wednesday, on The Pippa Hudson Show, Wendy Knowler provides useful insights and tips on how to make the most of your buying power.

For more stories visit the ConsumerTalk feature page.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


Recommended

by NEWSROOM AI
Read More
Unauthorised debit orders: When last did you check your bank statement?

Unauthorised debit orders: When last did you check your bank statement?

Unauthorised debit orders are a huge problem affecting thousands of South Africans.

 Nissan 'Hardbody' and other SA carmakers accused of cutting corners on safety

Nissan 'Hardbody' and other SA carmakers accused of cutting corners on safety

South Africans are buying cars that wouldn't be allowed to be sold in other markets because of poor safety features.

Here's what makes a loyalty rewards programme a must-have for consumers

Here's what makes a loyalty rewards programme a must-have for consumers

The Clicks ClubCard is the most used loyalty programme in SA. The CEO loyalty consultancy firm Truth shares the latest insights.

Waiters urged to push back against common (but illegal) restaurant practices

Waiters urged to push back against common (but illegal) restaurant practices

Uniform fees, extra deductions and other dodgy restaurant tactics used to pass along some of their operating costs to their staff.

ADT to pay up R29k for items stolen when guards were on duty after CT house fire

ADT to pay up R29k for items stolen when guards were on duty after CT house fire

Personal belongings were stolen from this Newlands home overnight in May while Fidelity ADT officials were apparently on guard.

Woolies pilots smart recycling machines at two CT stores

Woolies pilots smart recycling machines at two CT stores

Retailer Woolworths introduced a new recycling machine at its Palmyra Junction store last month. Its V&A Waterfront store is next.

Popular articles
[LISTEN] Beware of the 'money bomb' scam this festive season!

[LISTEN] Beware of the 'money bomb' scam this festive season!

CEO of SA Banking Risk Information Center, Kalyani Pillay chats about the new festive season scam that's robbing people blind.

I broke my cell & deactivated my account after I saw Gigaba's vid - Coconut Kelz

I broke my cell & deactivated my account after I saw Gigaba's vid - Coconut Kelz

In the Current Affairs segment, satirical comedian Coconut Kelz chats about the real reason behind Malusi Gigaba's resignation.

[LISTEN] To give your kid a phone or not? That is the question

[LISTEN] To give your kid a phone or not? That is the question

In the parenting feature, creative parenting expert, Nikki Bush chats about the right age to give your child a cellphone.

Motorist who killed two goslings has been identified

Motorist who killed two goslings has been identified

According to the SPCA, he will be charged with contravention of the Animal Protection Act.

Gift of the Givers' Dr Imtiaz Sooliman – angel amongst men – talks about money

Gift of the Givers' Dr Imtiaz Sooliman – angel amongst men – talks about money

"I have no desire for clothes. I have no desire for holidays. I have no desire for outings. All I see is the suffering of people…"

How Tracey Chambers is helping unemployed moms become entrepreneurs

How Tracey Chambers is helping unemployed moms become entrepreneurs

The Clothing Bank gives women access to discounted merchandise and 500 hours of training in money management and business skills.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.