ConsumerTalk with Wendy Knowler

You're unlikely to find appliance spares eight years after buying - Hirsch's CEO

For how many years should manufacturers or retailers keep spare parts after you have purchased a product?

And for how long are you entitled to a repair, if the appliance stops working?

Read: What retailers don't want you to know about returning faulty items

Somerset West couple Fred and Sue Stafford bought seven AEG appliances eight years ago they redid their kitchen.

Two electric ovens, a warming drawer, a washing machine, tumble drier, dishwasher and a refrigerator.

Recently the warming drawer stopped working, and two weeks after that, the fridge. But they could not find any parts needed for repairs.

Also read: What happens when your brand new heater erupts, or worse? Product liability 101

National appliance retailer Hirsch’s has offered to step in to help.

Hirsch’s repairs between 250 and 300 appliances every day, with a 99% success rate, says CEO Margaret Hirsch.

Hirsch advises that not all retailers make an effort to stock spares.

On any one day, I have over R300 million worth of spares in stock to draw from. We can fix 99% of the things ourselves.

Margaret Hirsch, Chief Operations Executive of Hirsch’s

She says the spare parts of major appliances should be available three to five years after purchase.

According to Hirsch, spares are not likely to be available for major appliances eight years after they were bought.

She discusses how to keep major appliances going for longer and talks warrantees with consumer journalist Wendy Knowler.

Listen to the entire ConsumerTalk discussion during The Pippa Hudson Show:

Every Wednesday, on The Pippa Hudson Show, Wendy Knowler provides useful insights and tips on how to make the most of your buying power.

For more stories visit the ConsumerTalk feature page.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


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